Carleise Chambers
Evans ,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
02.2025 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
Virtual Administrative Assistant
Esthetics by Kay
08.2023 - Current
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Completed business correspondence, transcription, and data entry.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Child Youth Program Assistant
Columbus AFB Youth Center/ Child Development Center
05.2022 - Current
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Created safe, fun environment for children and teens attending special programs at facility.
- Developed and implemented fun, educational activities for children of varying ages.
- Ages 2 weeks- 17 years ole
Sales Professional
Mattress Firm
03.2023 - 01.2025
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
Customer Service Rep
ADT
09.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
Store Manager
GNC
07.2018 - 08.2021
- Promoted in 8 months
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Member
Subway AAFES
05.2017 - 08.2018
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
Sales Associate
Walmart
05.2009 - 05.2010
- Greeted customers; assisted customers with finding merchandise
- Stock and zone merchandise; clean store
- Answer the store phone and expedited the calls throughout the store
- Handles monetary transactions; cash credit and check transactions
- Received Evening Employee of the month
Sales Manager
Unique Oils
01.2006 - 08.2009
- Gained management experience; managed a crew of 14
- Responsible for opening and closing duties
- Responsible for budgeting and cost control; Shrink reduction/loss control
- Process and issue employee paychecks and statements of earnings and deductions
- Managed daily and monthly inventory
Education
Associate of Applied Science -
Antonelli College
Skills
- 40 WPM
- Cash handling
- Profit and loss
- Multi-tasking
- Life insurance
- Child assessment
- Client presentations
- Sales and marketing strategies
- Performance tracking
- Personnel development
- Hourly shift management
- Leadership development
- Sales coaching
- Relationship building and management
Timeline
Insurance Agent
American Income Life Insurance Company
02.2025 - Current
Virtual Administrative Assistant
Esthetics by Kay
08.2023 - Current
Sales Professional
Mattress Firm
03.2023 - 01.2025
Child Youth Program Assistant
Columbus AFB Youth Center/ Child Development Center
05.2022 - Current
Customer Service Rep
ADT
09.2021 - 05.2022
Store Manager
GNC
07.2018 - 08.2021
Crew Member
Subway AAFES
05.2017 - 08.2018
Sales Associate
Walmart
05.2009 - 05.2010
Sales Manager
Unique Oils
01.2006 - 08.2009
Associate of Applied Science -
Antonelli College
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