Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

CARLEE VAILLANT

Kitchener,Canada

Summary

Enthusiastic and organized team player with diverse experience in client-facing, fast-paced environments, including hospitality, events, and corporate coordination. Proven ability to create welcoming experiences, manage guest flow, and handle multiple responsibilities with professionalism and attention to detail. Skilled in communication, problem-solving, and maintaining a calm, positive demeanor under pressure. Eager to contribute strong interpersonal skills and a guest-first mindset to deliver exceptional service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales/Project Coordinator Intern

POI Business Interiors
North York, ON
05.2025 - Current
  • Serve as a key point of contact for clients, providing friendly, prompt communication, and ensuring a positive, professional first impression.
  • Coordinate schedules, meetings, and deliverables across departments to maintain a smooth project flow, similar to managing guest seating and wait times.
  • Organize and maintain project documents, timelines, and client information with accuracy and attention to detail.
  • Support team operations by anticipating needs, adapting quickly to changes, and ensuring tasks are completed efficiently.
  • Collaborate closely with sales and design teams to align on client expectations, reflecting strong teamwork and guest-focused service.
  • Prioritize client satisfaction in all decisions and interactions, reinforcing a service-first mindset applicable to hospitality roles.

Backstage Manager/Client Support/Customer Sales Representative

Elite Dance Challenge
Milton, ON
04.2025 - Current
  • Warmly welcomed dancers, families, and guests, answering questions, and directing them to the appropriate locations to ensure a smooth and enjoyable event experience.
  • Coordinated backstage flow during live performances and award ceremonies, maintaining timing and organization under pressure, similar to managing guest seating and reservations.
  • Managed merchandise inventory, restocked products, and processed payments accurately, demonstrating attention to detail and multitasking in a fast-paced environment.
  • Collaborated with team members during pre-event meetings and on-site to align on goals, contributing to a consistent and professional guest experience.
  • Engaged with guests through social media and in-person interactions, helping to create a fun, welcoming environment, and encouraging return visits.

Party Host

Sky Zone
Kitchener, Ontario
05.2023 - 08.2024
  • I greeted party guests upon arrival with a warm, enthusiastic welcome, setting a positive tone for their visit.
  • Managed party flow and timing, including check-in, activities, food service, clean-up, and ensuring a seamless and enjoyable experience.
  • Communicated clearly with parents, children, and team members to coordinate party logistics, and respond to guest needs.
  • Adapted to changing schedules and guest requests with professionalism, and a focus on service.
  • Provided friendly farewells and thank-yous at the end of each event, encouraging repeat visits and positive reviews.

Education

Bachelor of Arts - Criminal Justice and Public Policy

University of Guelph
Guelph, Ontario
04.2028

High School Diploma - Academic Honors Roll Grades 9, 10, 11 and 12

St Mary's High School
Kitchener, Ontario
06.2024

Skills

  • Excellent verbal and interpersonal communication
  • Friendly and professional guest service
  • Conflict resolution and problem solving
  • Reservation and waitlist management
  • Time management and multitasking in fast-paced environments
  • Attention to detail and organization
  • Team collaboration and support
  • Adaptability and quick decision-making

References

  • Katie, DeCaire, Director, 416-819-7750, Elite Dance Challenge
  • Kayla, Trakalo, Manager, 226-338-2638, Sky Zone Kitchener
  • Jennifer, Santos-Sousa, Primary Educator, 519-497-0888, Waterloo Catholic District School Board

Certification

  • Smart Serve Certification 06/01/24

Timeline

Sales/Project Coordinator Intern

POI Business Interiors
05.2025 - Current

Backstage Manager/Client Support/Customer Sales Representative

Elite Dance Challenge
04.2025 - Current

Party Host

Sky Zone
05.2023 - 08.2024

Bachelor of Arts - Criminal Justice and Public Policy

University of Guelph

High School Diploma - Academic Honors Roll Grades 9, 10, 11 and 12

St Mary's High School

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CARLEE VAILLANT