Carlee Tensen
Rocky Mountain House,AB
Summary
Proven leader in customer service and cash management, excelling in roles at Co-op Liquor Store and beyond. Enhanced customer satisfaction and streamlined payment processes, leveraging skills in cash handling and staff training. Achieved notable efficiency in transactions, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Co-op Liquor Store
06.2023 - 11.2024
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Sobeys Liquor
08.2021 - 08.2022
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to increase revenue.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Cashier Manager
Animal Cove
08.2017 - 08.2018
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Cashier
Rocky Cinemas
08.2015 - 08.2016
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Education
West Central High School
Rocky Mountain House, AB06.2016
Skills
- Cash Handling
- Customer Assistance
- Payment Collection
- Drawer balancing
- ID Verification
- Product restocking
- Returns processing
- Payment Processing
- Cash Register Operation
- Staff Training
- Cleaning and sanitizing
Languages
English
Elementary
Certification
First aid
WHMIS
Pro-serve
Timeline
Cashier
Co-op Liquor Store
06.2023 - 11.2024
Cashier
Sobeys Liquor
08.2021 - 08.2022
Cashier Manager
Animal Cove
08.2017 - 08.2018
Cashier
Rocky Cinemas
08.2015 - 08.2016
West Central High School
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