Carlee Gilker
Edmonton,Canada
Summary
Experienced administrative professional with 15 years of expertise in client management, task completion, and operational efficiency. Skilled at analyzing complex information, maintaining meticulous records, and ensuring seamless communication across departments. Strong problem-solver dedicated to optimizing workflows and exceeding customer expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Provider Service Coordinator
Alberta Blue Cross
01.2012 - Current
- Serve as a key resource for health department and provider eligibility inquiries, ensuring accurate and timely responses.
- Create, verify, and maintain provider files across multiple systems with precision.
- Conduct in-depth research to resolve inquiries and claim discrepancies, collaborating with senior staff as needed.
- Provide recommendations to improve workflows and processes for enhanced efficiency.
- Foster strong customer relationships by addressing inquiries with professionalism and thorough support.
- Assist in new hire orientation and mentorship programs, promoting team cohesion and knowledge-sharing.
Operations Assistant
ATB Financial
01.2010 - 01.2012
- Performed routine administrative functions, including call handling, fax monitoring, and customer inquiries.
- Ensured accurate labeling, storage records, and reconciliation of financial reports.
- Met service level expectations by efficiently managing requests and escalating concerns to leadership when necessary.
- Maintained detailed financial planners with precision, ensuring data accuracy across Monthly, Quarterly, and Annual reports.
Education
Bookkeeping Certificate - Bookkeeping
Northern Alberta Institute of Technology
Edmonton, None04-2025
Skills
- Task management
- Critical thinking and analysis
- Detail-oriented focus
- Multi-Tasking in Fast-Paced Environments
- Effective Communication & Collaboration
- Documentation management
- Strong organization
- Problem-solving
- Time management abilities
Certification
- Diversity & Inclusion Training
- Social Media Etiquette & Security
- Privacy Compliance Courses
- Microsoft Excel Course
Timeline
Provider Service Coordinator
Alberta Blue Cross
01.2012 - Current
Operations Assistant
ATB Financial
01.2010 - 01.2012
Bookkeeping Certificate - Bookkeeping
Northern Alberta Institute of Technology
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