- Enjoy participating in fitness classes for overall physical and mental well-being
- Embracing outdoor adventures such as running and kayaking
- Biking with my children
- Passionate about balancing physical health with mental and emotional wellness
Carlee Gilker
Edmonton,AB
Summary
Over the last 15 years, I have built a career with a strong base in administration, focusing on task completion and client management. I have used a keen eye for detail to oversee member plans and profiles to ensure their needs are being met and changes are implemented successfully. I am a highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively.
Overview
14
14
years of professional experience
Work History
Provider Administration & Agreements Coordinator
Alberta Blue Cross
10.2012 - Current
- Respond to inquiries from members, external service providers and internal customers regarding all aspects of health benefits and claim assessment.
- Serve as an expert resource for the health department and all provider eligibility- related inquiries from other departments.
- Collaborate with team members and clients to ensure exemplary service and exceed customer expectations.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Operations Assistant
ATB Financial
08.2010 - 09.2012
- Managed day-to-day department operations with effective workflow coordination.
- Perform routine administration functions, monitor incoming faxes and telephone calls, customer issues, trace requests, proof suspense items, and liaison with Symcor.
- Ensure accurate completion of labeling and storage records.
- Ensure all requests are completed within established service levels, meeting branch and customer service requirements, and ensure customer service issues are handled or escalated to a Team Leader.
- Record and reconcile balances for monthly, quarterly and annual work planners.
Education
High School Diploma -
McNally High School
Edmonton, ABSkills
- Problem-solving abilities
- Multitasking
- Task management and completion
- Organization
- Strong Communication
- Analytical
- Team building
- Administrative Procedures
- Time management abilities
Interests
Timeline
Provider Administration & Agreements Coordinator
Alberta Blue Cross
10.2012 - Current
Operations Assistant
ATB Financial
08.2010 - 09.2012
High School Diploma -
McNally High School
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