CARLA DE SOUSA
Newmarket
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Levi’s
07.2021 - Current
- Complaint resolution
- Work assignment delegation
- Coordinated team resources to achieve project goals
- Motivated staff through positive reinforcement techniques
- Ensured compliance with industry standards and regulations
- Delegated tasks appropriately according to individual skill sets
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Identified needs of customers promptly and efficiently
Hairstylist/ Assistant Manager
Chrome Hair Lounge
01.2016 - 06.2021
- Managed customer service inquiries and complaints in a timely manner
- Supervised daily operations including scheduling shifts
- Maintained business office inventory and equipment by checking stock for needed supplies
- Provided consultations and Hair services such as colour/cuts blow drys and styles
- Greeted clients in a warm and friendly manner, as well as generated a loyal client base
- Introduced clients to products for their particular hair type and increased product sales
Hairstylist
P&O Aurora Cruise Ship
10.2010 - 11.2015
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanour
- Provided the entertainment staff, ship captain and other crew with their hair needs
- Increased salon revenue by upselling products and additional treatments during appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
High School Diploma -
East York Collegiate Institute
Toronto, ONHairstyling License - Cosmetology
Zezinha Peniche Cosmologia
Lisbon, Portugal Diploma - Ceramic Art
Artlier Curso De Cerâmica
Lisbon, PortugalSkills
- Attention to detail
- Customer focus
- Complaint resolution
- Work assignment delegation
- Honest and courteous
- Hardworking
Languages
- Portuguese
- Spanish
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Additional Information
I’ve been a blood donor for five years
Timeline
Floor Supervisor
Levi’s
07.2021 - Current
Hairstylist/ Assistant Manager
Chrome Hair Lounge
01.2016 - 06.2021
Hairstylist
P&O Aurora Cruise Ship
10.2010 - 11.2015
Diploma - Ceramic Art
Artlier Curso De Cerâmica
High School Diploma -
East York Collegiate Institute
Hairstyling License - Cosmetology
Zezinha Peniche Cosmologia
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