Carla Andrea Sánchez Muñoz
Vancouver,BC
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and operations management. Proven ability in quality control and customer service, ensuring exceptional cleanliness and guest satisfaction. Adept at multitasking and leading teams, with a strong focus on post-construction cleaning and sanitization procedures.
Overview
15
15
years of professional experience
Work History
House /Post Construction Cleaner
Green Cleaning Divas
Vancouver, British Columbia
12.2024 - 04.2025
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized closets according to customer specifications.
- Assisted in laundry services including washing, drying, and folding linens.
- Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment
Cleaner Airbnb
Adp Cleaner
Vancouver, Canada
09.2024 - 11.2024
- Cleaning of living spaces, bedrooms, bathrooms, and kitchens, including dusting, vacuuming, moopings and replenish supplies
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Operation Manager
Turismo Puya
Santiago, Chile
03.2019 - 09.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
- Coordinated with other departments to ensure smooth workflow of projects and tasks.
Operations Manager
Latitud90
Vitacura, Chile
08.2017 - 03.2019
- National manager social trips state program; lead the entire travel process
- Established effective relationships with vendors to negotiate pricing and service needed for tours.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Office Cleaning Part Time
Ahumada321
Santiago, Chile
02.2017 - 08.2017
- Cleaning desks, bathrooms, cafeteria areas, dining rooms, shelves and replenish supplies
- Disinfected surfaces regularly using appropriate cleaning materials.
- Used appropriate products for different surfaces when cleaning.
Commercial Assistant
Tronwell Institute
Las Condes, Chile
02.2017 - 07.2017
- Support and realization of sales, management of reports and administration
- Collaborated with other departments to ensure timely delivery of goods and services to clients.
- Provided administrative support to sales team members, such as generating reports or managing data entry tasks.
Housekeeper
Aloft Hotel
Calgary, Canada
07.2016 - 10.2016
- Cleanliness and order of the hotel rooms, guaranteeing quality in the fulfillment of its services
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Provided information about hotel services upon request from guests.
Housekeeper
Holiday Inn Hotel
Canmore, Canada
06.2016 - 07.2016
- Cleanliness and order of the hotel rooms, guaranteeing quality in the fulfillment of its services
- Provided information about hotel services upon request from guests.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Event Coordinator
Hotel Manquehue
Las Condes, Chile
01.2016 - 06.2016
- Plan, organize, execute and supervise corporate events and social
- Leading the multidisciplinary team of the hotel / event center
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
Guide and Monitor Social Tourism
Turistik
Melipilla, Chile
12.2015 - 03.2016
- Accompany the elderly during the experience and supervise the correct development of the winter programme
- Described tour points of interest to group members, responding to general inquiries and questions.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
Chief Operating
CultourAndes Tour Operator
Santiago, Chile
03.2014 - 12.2015
- Direct the day-to-day operations of the organization
- Assigned tasks and work hours to staff.
- Collaborated with local businesses to create joint promotional activities for tourists.
- Supervised staff members involved in hospitality services such as front desk attendants and tour guides.
Guide Outdoors
Chile VA
Picarquin, Chile
09.2013 - 12.2013
- Tutor to children between fifteen and eighteen years old
- Preparation of recreational activities
- Maintained professional relationships with park rangers at various locations.
- Demonstrated proper use of camping equipment to groups.
Monitor PSU
Universidad N. Andrés Bello
Santiago, Chile
04.2012 - 12.2012
- Take tests PSU in schools
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Prevented unauthorized behaviors with continuous monitoring.
Guide Outdoors
Sendero de Chile
Santiago, Chile
07.2010 - 05.2011
- Tutor outdoor activities for children, youth and adults
- Monitored group dynamics during expeditions to ensure everyone's safety and enjoyment.
- Created itineraries that include maps, routes, meals, rest stops, and other necessary details for each adventure tour.
- Kept clients informed about their progress throughout each excursion.
Education
Vancouver Specialist - Tourism And Hospitality
Universidad Tecnológica de Chile
Santiago, Chile04-2025
Environmental Manager Course -
Municipalidad de Santiago
Santiago, Chile10.2022
Higher Service Course -
Hospitality & Service University
Online07.2022
Certificate program - Social Entrepreneurship
AIEP Instituto
Santiago, Chile04.2022
Specialist Training Course - Assistance and customer service in tourism
CADES Instituto
Santiago, Chile12.2021
Specialist Training Course - First aid in tourism
Sagita OTEC
Providencia, Chile11.2021
English course - B1
Tronwell Institute
La Florida, Chile11.2014
Degree - Administration Ecotourism
Universidad Nacional Andrés Bello
Santiago, Chile12.2013
Bachelor of science -
Universidad Nacional Andrés Bello
Santiago, Chile07.2009
Skills
- Housekeeping
- Floor waxing
- Schedule flexibility
- Attention to detail
- Sanitization procedures
- Team collaboration
- Problem-solving
- Quality control
- Time management
- Customer service
- Multitasking and organization
- Interior and exterior cleaning
- Post construction cleaning
- Window cleaning
- Team leadership
- Debris removal
Volunteer Experience
Independent animal rescue, 2008-10, 2024-09, Rescue of domestic animals in particular situations.
Hobbies and Interests
Trekking, traveling, animal rescue volunteering.
Affiliations
- Trekking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
English
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceInterests
Trekking
Timeline
House /Post Construction Cleaner
Green Cleaning Divas
12.2024 - 04.2025
Cleaner Airbnb
Adp Cleaner
09.2024 - 11.2024
Operation Manager
Turismo Puya
03.2019 - 09.2024
Operations Manager
Latitud90
08.2017 - 03.2019
Office Cleaning Part Time
Ahumada321
02.2017 - 08.2017
Commercial Assistant
Tronwell Institute
02.2017 - 07.2017
Housekeeper
Aloft Hotel
07.2016 - 10.2016
Housekeeper
Holiday Inn Hotel
06.2016 - 07.2016
Event Coordinator
Hotel Manquehue
01.2016 - 06.2016
Guide and Monitor Social Tourism
Turistik
12.2015 - 03.2016
Chief Operating
CultourAndes Tour Operator
03.2014 - 12.2015
Guide Outdoors
Chile VA
09.2013 - 12.2013
Monitor PSU
Universidad N. Andrés Bello
04.2012 - 12.2012
Guide Outdoors
Sendero de Chile
07.2010 - 05.2011
Vancouver Specialist - Tourism And Hospitality
Universidad Tecnológica de Chile
Environmental Manager Course -
Municipalidad de Santiago
Higher Service Course -
Hospitality & Service University
Certificate program - Social Entrepreneurship
AIEP Instituto
Specialist Training Course - Assistance and customer service in tourism
CADES Instituto
Specialist Training Course - First aid in tourism
Sagita OTEC
English course - B1
Tronwell Institute
Degree - Administration Ecotourism
Universidad Nacional Andrés Bello
Bachelor of science -
Universidad Nacional Andrés Bello
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