Cheryl Stone
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
Work History
Server
The Beaverbank Station
07.2023 - Current
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
- Utilize communication practices with kitchen staff to deliver customer meals in timely manner.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.
- Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Educational Program Assistant
HRCE (Halifax Regional Centre For Education)
12.2016 - 09.2023
- Enhanced student engagement by incorporating interactive learning activities and multimedia resources into daily lesson plans.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported classroom instruction by preparing and organizing necessary materials, ensuring a seamless educational experience for students.
- Assisted teachers in creating an inclusive classroom environment where diverse perspectives were valued and respected.
- Contributed to the development of more effective educational programs by providing feedback and suggestions to administrators.
- Promoted a positive learning environment by establishing clear expectations and maintaining open communication with both students and teachers.
Server
Murphy's On The Cable Wharf
04.2015 - 08.2017
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Increased overall event success by anticipating guests' needs and promptly addressing requests or concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled food and beverage orders for up to 50+ guests, delivering prompt and friendly service.
- Maintained flexible work schedule to meet event needs.
- Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Server
Montana's BBQ & Bar
05.2013 - 04.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
East Side Mario's Restaurant
09.2003 - 05.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Retail Store Manager
City Limits
07.1999 - 08.2003
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Submitted orders for new inventory.
- Approved regular payroll submissions for employees.
Education
Diploma - Marketing And Entrepreneurship
Supercity Business College
Lower Sackville, NS06.1999
High School Diploma -
Sackville High School
Lower Sackville, NS06.1998
Skills
- Adaptable and Flexible
- Food Preparation and Safety
- Transactions and Cash Handling
- Food sales and promotion
- Special Requests and Substitutions
- Point of sale operation
- Conflict and Complaint Resolution
- Tableside Service
- Staff Training
- Sales expertise
- Strong Work Ethic
- Food and Beverage Service
- Order Accuracy
- Beverage Preparation
- Safe Food Handling
- Tableside Etiquette
- Cleaning and sanitizing
- Banquet Coordination
- Warm and Friendly
Languages
English
Professional Working
Affiliations
- Sackville Minor Hockey
- Roots of Empathy Parent at Sycamore Lane Elementary School
Timeline
Server
The Beaverbank Station
07.2023 - Current
Educational Program Assistant
HRCE (Halifax Regional Centre For Education)
12.2016 - 09.2023
Server
Murphy's On The Cable Wharf
04.2015 - 08.2017
Server
Montana's BBQ & Bar
05.2013 - 04.2015
Server
East Side Mario's Restaurant
09.2003 - 05.2012
Retail Store Manager
City Limits
07.1999 - 08.2003
Diploma - Marketing And Entrepreneurship
Supercity Business College
High School Diploma -
Sackville High School
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