Carla May Borja
Calgary
Summary
Dynamic game dealer with proven expertise at Pure Casino, excelling in cash handling and customer service. Recognized for enhancing guest satisfaction through effective communication and conflict resolution. Skilled in basic mathematics, ensuring accurate payouts while maintaining a secure environment. Adaptable team player committed to fostering a positive gaming experience.
Overview
2
2
years of professional experience
Work History
Game Dealer
Pure Casino
Calgary
02.2025 - Current
- Adhered to established procedures for processing buy-ins and cashing out customers.
- Conducted pre-shift meetings with team members to ensure proper coordination between dealers.
- Performed simple math skills to facilitate accurate payouts.
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Performed chip exchanges for customers as needed throughout the shift.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Cashier
kentucky fried chicken (KFC)
Calgary
05.2023 - 07.2024
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Highschool NotreDame
Calgary, AB06-2024
Skills
- Cash handling
- Customer service
- Team collaboration
- Basic mathematics
- Conflict resolution
- Attention to detail
- Time management
- Communication skills
- Problem solving
- Speech recognition
- Security awareness
- Professionalism
- Adaptability to change
- Team building
- Equipment cleaning
- Stress tolerance
Languages
tagalog
First Language
References
References available upon request.
Timeline
Game Dealer
Pure Casino
02.2025 - Current
Cashier
kentucky fried chicken (KFC)
05.2023 - 07.2024
High School Diploma -
Highschool NotreDame