CARLA JOY SITAY

Prioritized family caregiving, utilized productivity strategies, and adapted to changing priorities.

Created and implemented various extracurricular activities focused on social and mental health .

• Accurately prepared and packaged prescription medications under the supervision of a licensed pharmacist

• Entered and updated patient information and prescription details using Kroll pharmacy software

• Provided excellent customer service by assisting patients with prescription pickups, OTC products, and general inquiries • Processed third-party billing and insurance claims, including Ontario Drug Benefit (ODB) and private plans

•Managed inventory: received orders, restocked shelves, monitored medication expiry dates, and processed returns

•Prepared weekly and monthly blister packs/compliance packaging according to individual patient medication schedules •Supported pharmacists in performing prescription transfers, call-backs, and daily workflow coordination

•Demonstrated strong multitasking skills in a fast-paced environment, including handling phone calls and assisting with administrative duties

Assisted pharmacists in preparing and dispensing medications, processing prescriptions, and managing inventory. Maintained accurate patient records, operated pharmacy software (e.g., Kroll), and ensured compliance with Ontario College of Pharmacists (OCP) standards. Provided excellent customer service, including handling insurance claims, answering inquiries, and promoting over-the-counter products.

• Assists Pharmacist to fill prescriptions for patients ranging from 300-400 prescriptions daily
• Helps to retrieve prescriptions, manage files and process register transactions
• Answer telephone, ensuring that appropriate telephone etiquette is used at all times and handling customer inquiries
• Filling and packaging of blister packs

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Educated patients about possible drug interactions and gave special administration instructions.
• Counseled patients on prescriptions and over-the-counter medications
• Kept register of controlled drugs for legal and stock purposes
• Assisted patients in purchase of non-prescription medications and medical equipment.
• Dealt with different insurances by taking approval via online or call
• Inventory management
• Handling day to day activity of whole pharmacy.

• Prepared medications by reviewing and interpreting physician orders and detecting therapeutical incompatibilities
• Dispensed medications by compounding, packaging and labeling according to in-patient and out-patient physician’s orders
• Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
• Maintained accurate records and inventory of Controlled drugs as required by pharmacy policies
• Provided pharmacological information by answering questions and requests of health care professionals and counseling patients on drug therapies.
• Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.