Carla Arzate Rodriguez
Hawthorne
Summary
Results-oriented professional with a passion for surpassing sales goals and a superb proficiency in delivering exceptional customer service. Specializes in consistently ensuring customer satisfaction and providing the best customer experience. Possesses a unique ability to relate to diverse clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Supervisor
AGI
Los Angeles, CA
10.2024 - 07.2026
- Supervised daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated staff schedules and delegated tasks to optimize productivity and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Collaborated with management on strategic initiatives, aligning departmental goals with organizational objectives.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
Cargo Office Supervisor
Menzies Aviation
Los Angeles, CA
06.2022 - 10.2024
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained staff and new staff with our new Copa Airline.
Lead Cargo Agent
Menzies Aviation
10.2021 - 06.2022
- Make sure all agents are on task
- Help fix any mistakes or assist agents when they need help
- Answer questions the agents have
- Train new agents
- Talk to drivers when they have issues
- Help the managers when they need of my help
- Make sure GO’s are being done
- Make sure drivers are being helped out in the warehouse
Cargo Agent
Menzies Aviation
09.2020 - 10.2021
- Help drivers process documents on import and export cargo shipments at the 1,000 warehouse and
- Air China warehouse, assist customers track there shipments to know if it’s ready or know if we found missing cargo, handle cash or checks when shipments need to be paid , answer emails to customers asking about there shipments or any questions dealing with there cargo.
Babysitter
Hawthorne, CA
03.2015 - 01.2018
- Cared for child aged 10 & 4
- Tutoring experience
- Completed CPR licenses
- Monitored children's medications
- Assisted child with homework and assignments
Housekeeper
Hawthorne, CA
03.2015 - 01.2017
- Competent and dependable housekeeper with experience in private residences as well as large hotels
- Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients
- Skilled at selecting the best tools and methods for all cleaning jobs
- Daily & Deep Cleaning
- Dusting & Polishing
- Steam Cleaning
- Vacuuming & Mopping
- Kitchen & Bath Cleaning
- Countertop, Appliance & Grout Cleaning
- Carpet Cleaning & Wood Floor Polishing
- Window Treatment Cleaning
- Clothes Laundering & Ironing
- Furniture & Upholstery Cleaning
- Room Tidying & Organizing
- Silver Polishing
- Provides friendly service to guests & clients
Education
High school diploma -
Leuzinger High School
Hawthorne, CASkills
- Babysitting
- Organizational Skills
- Cleaning Experience
- Microsoft Office
- Excel
- Powerpoint
- Word Office
- Very polite and kind to others
- Like meeting new people
- Fond of interacting with and socializing with people
- Enjoys working together as a team
- Happy to help others out when in need
Certification
DG Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Supervisor
AGI
10.2024 - 07.2026
Cargo Office Supervisor
Menzies Aviation
06.2022 - 10.2024
Lead Cargo Agent
Menzies Aviation
10.2021 - 06.2022
Cargo Agent
Menzies Aviation
09.2020 - 10.2021
Babysitter
03.2015 - 01.2018
Housekeeper
03.2015 - 01.2017
High school diploma -
Leuzinger High School