Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla Arzate Rodriguez

Hawthorne

Summary

Results-oriented professional with a passion for surpassing sales goals and a superb proficiency in delivering exceptional customer service. Specializes in consistently ensuring customer satisfaction and providing the best customer experience. Possesses a unique ability to relate to diverse clients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Supervisor

AGI
Los Angeles, CA
10.2024 - 07.2026
  • Supervised daily office operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated staff schedules and delegated tasks to optimize productivity and resource allocation.
  • Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
  • Mentored junior staff, fostering skill development and promoting a collaborative team environment.
  • Collaborated with management on strategic initiatives, aligning departmental goals with organizational objectives.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.

Cargo Office Supervisor

Menzies Aviation
Los Angeles, CA
06.2022 - 10.2024
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Upheld strict confidentiality standards when handling sensitive information or documentation.
  • Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Trained staff and new staff with our new Copa Airline.

Lead Cargo Agent

Menzies Aviation
10.2021 - 06.2022
  • Make sure all agents are on task
  • Help fix any mistakes or assist agents when they need help
  • Answer questions the agents have
  • Train new agents
  • Talk to drivers when they have issues
  • Help the managers when they need of my help
  • Make sure GO’s are being done
  • Make sure drivers are being helped out in the warehouse

Cargo Agent

Menzies Aviation
09.2020 - 10.2021
  • Help drivers process documents on import and export cargo shipments at the 1,000 warehouse and
  • Air China warehouse, assist customers track there shipments to know if it’s ready or know if we found missing cargo, handle cash or checks when shipments need to be paid , answer emails to customers asking about there shipments or any questions dealing with there cargo.

Babysitter
Hawthorne, CA
03.2015 - 01.2018
  • Cared for child aged 10 & 4
  • Tutoring experience
  • Completed CPR licenses
  • Monitored children's medications
  • Assisted child with homework and assignments

Housekeeper

Hawthorne, CA
03.2015 - 01.2017
  • Competent and dependable housekeeper with experience in private residences as well as large hotels
  • Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients
  • Skilled at selecting the best tools and methods for all cleaning jobs
  • Daily & Deep Cleaning
  • Dusting & Polishing
  • Steam Cleaning
  • Vacuuming & Mopping
  • Kitchen & Bath Cleaning
  • Countertop, Appliance & Grout Cleaning
  • Carpet Cleaning & Wood Floor Polishing
  • Window Treatment Cleaning
  • Clothes Laundering & Ironing
  • Furniture & Upholstery Cleaning
  • Room Tidying & Organizing
  • Silver Polishing
  • Provides friendly service to guests & clients

Education

High school diploma -

Leuzinger High School
Hawthorne, CA

Skills

  • Babysitting
  • Organizational Skills
  • Cleaning Experience
  • Microsoft Office
  • Excel
  • Powerpoint
  • Word Office
  • Very polite and kind to others
  • Like meeting new people
  • Fond of interacting with and socializing with people
  • Enjoys working together as a team
  • Happy to help others out when in need

Certification

DG Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Supervisor

AGI
10.2024 - 07.2026

Cargo Office Supervisor

Menzies Aviation
06.2022 - 10.2024

Lead Cargo Agent

Menzies Aviation
10.2021 - 06.2022

Cargo Agent

Menzies Aviation
09.2020 - 10.2021

Babysitter
03.2015 - 01.2018

Housekeeper

03.2015 - 01.2017

High school diploma -

Leuzinger High School
Carla Arzate Rodriguez