Carla Wilcox
Flin Flon,MB
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining retail operations at Tempo Gateway. Excelled in team leadership and operations management, boosting performance through effective staff training and development. Skilled in customer service and money handling, achieving significant accuracy in financial transactions.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Tempo Gateway
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
McDonald's Restaurant
12.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Office Education -
Northlands College
Creighton, SKSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Conflict resolution
- Retail operations
- Team building
- Operations management
- Customer rapport
- Customer relationship management (CRM)
- Policy enforcement
- Orientation and training
Languages
English
Native or Bilingual
Timeline
Cashier
McDonald's Restaurant
12.2022 - 06.2023
Assistant Manager
Tempo Gateway
06.2022 - Current
Office Education -
Northlands College
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