Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Carla Vieira

Carla Vieira

Toronto,ON

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments

Overview

5
5
years of professional experience

Work History

Catering Manager

Aramark
06.2023 - Current
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.

Supervisor

Aramark
10.2022 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Administrator

Incasometal, Lda
02.2020 - 12.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Collected, validated, and distributed information to employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.

Hotel Front Desk Clerk - Douro Cruises

DouroAzul
02.2019 - 12.2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.

Education

No Degree - Frances – Comunicação Administrativa

Dual
Portugal

No Degree - Curso Pratico De Direito Do Trabalho

Cetform
Portugal

No Degree - Excel

TrainingHouse
Portugal

No Degree - Gestao De Recursos Humanos

Evolui
Portugal
11.2022

Skills

  • Event planning proficiency
  • Food Safety
  • Budgeting understanding
  • Lead prospecting
  • Staff Supervision
  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Team Leadership
  • Complex Problem-Solving

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Catering Manager

Aramark
06.2023 - Current

Supervisor

Aramark
10.2022 - 06.2023

Administrator

Incasometal, Lda
02.2020 - 12.2022

Hotel Front Desk Clerk - Douro Cruises

DouroAzul
02.2019 - 12.2019

No Degree - Frances – Comunicação Administrativa

Dual

No Degree - Curso Pratico De Direito Do Trabalho

Cetform

No Degree - Excel

TrainingHouse

No Degree - Gestao De Recursos Humanos

Evolui
Carla Vieira