Carla Vieira
Toronto,ON
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments
Overview
5
5
years of professional experience
Work History
Catering Manager
Aramark
06.2023 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Supervisor
Aramark
10.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Administrator
Incasometal, Lda
02.2020 - 12.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Improved employee productivity with effective time management strategies for daily tasks.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Hotel Front Desk Clerk - Douro Cruises
DouroAzul
02.2019 - 12.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Education
No Degree - Frances – Comunicação Administrativa
Dual
PortugalNo Degree - Curso Pratico De Direito Do Trabalho
Cetform
PortugalNo Degree - Excel
TrainingHouse
PortugalNo Degree - Gestao De Recursos Humanos
Evolui
Portugal11.2022
Skills
- Event planning proficiency
- Food Safety
- Budgeting understanding
- Lead prospecting
- Staff Supervision
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Leadership
- Complex Problem-Solving
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Catering Manager
Aramark
06.2023 - Current
Supervisor
Aramark
10.2022 - 06.2023
Administrator
Incasometal, Lda
02.2020 - 12.2022
Hotel Front Desk Clerk - Douro Cruises
DouroAzul
02.2019 - 12.2019
No Degree - Frances – Comunicação Administrativa
Dual
No Degree - Curso Pratico De Direito Do Trabalho
Cetform
No Degree - Excel
TrainingHouse
No Degree - Gestao De Recursos Humanos
Evolui