Carla Ubias
South Lake Tahoe
Summary
Adept in reservation processing and delivering exceptional hospitality service, I significantly enhanced guest satisfaction at Montbleu Resort. Leveraging strong work ethic and problem-solving skills, I streamlined night audit reports, ensuring accuracy and efficiency. My bilingual communication ability further enriched guest experiences, establishing a solid track record in the hospitality industry.
Overview
7
7
years of professional experience
Work History
Night Auditor
Hotel becket
South Lake Tahoe, CA
09.2023 - Current
- Ensured all paperwork was completed correctly before closing out shift.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
- Audited daily guest ledger of hotel to verify and balance entries.
- Posted room charges and room taxes to guest accounts for payment.
- Organized and detail-oriented with strong multitasking skills.
- Resolved customer disputes promptly while maintaining a professional attitude at all times.
- Monitored lobby activity throughout the night to ensure safety protocols were followed.
Front Desk Clerk
Montbleu Resort
Stateline, NV
01.2019 - 09.2023
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Assisted guests with room selection, inquiries, and reservations.
- Greeted customers and provided them with exceptional customer service.
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds.
- Managed all daily transactions including cash handling and credit and debit card processing.
- Prepared detailed shift reports before leaving each day.
- Updated guest profiles regularly in the reservation system.
- Developed strong relationships with other departments to ensure smooth operations at the front desk area.
- Performed administrative duties such as filing paperwork, creating reports, entering data into computer system.
- Responded quickly to any emergencies that occurred within the hotel premises.
Front Desk Clerk
Three Peaks Resort
South Lake Tahoe, CA
02.2020 - 02.2021
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Assisted guests with room selection, inquiries, and reservations.
- Greeted customers and provided them with exceptional customer service.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Maintained compliance with company policies and procedures.
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
- Answered customer questions about transportation, restaurants and entertainment.
Education
GED - undefined
South Lake Tahoe High School
South Lake Tahoe03.2020
Skills
Dedicated work ethic
Booking management
Verbal and written communication
Audit report generation
Decision analysis
Hospitality service skills
Client support
Analytical thinking
Task scheduling
Task prioritization
Timely and reliable
Problem solving
Communication skills
Guest relations
Coaching and training
Office management
Regulatory adherence
Multilingual communication
LANGUAGES
Spanish
Bilingual
Timeline
Night Auditor
Hotel becket
09.2023 - Current
Front Desk Clerk
Three Peaks Resort
02.2020 - 02.2021
Front Desk Clerk
Montbleu Resort
01.2019 - 09.2023
GED - undefined
South Lake Tahoe High School