Carla Ubias
South Lake Tahoe
Summary
Adept in reservation processing and delivering exceptional hospitality service, I significantly enhanced guest satisfaction at Montbleu Resort. Leveraging strong work ethic and problem-solving skills, I streamlined night audit reports, ensuring accuracy and efficiency. My bilingual communication ability further enriched guest experiences, establishing a solid track record in the hospitality industry.
Overview
7
7
years of professional experience
Work History
Night Auditor
Hotel becket
09.2023 - Current
- Ensured all paperwork was completed correctly before closing out shift.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
- Audited daily guest ledger of hotel to verify and balance entries.
- Posted room charges and room taxes to guest accounts for payment.
- Organized and detail-oriented with strong multitasking skills.
- Resolved customer disputes promptly while maintaining a professional attitude at all times.
- Monitored lobby activity throughout the night to ensure safety protocols were followed.
Front Desk Clerk
Montbleu Resort
01.2019 - 09.2023
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Assisted guests with room selection, inquiries, and reservations.
- Greeted customers and provided them with exceptional customer service.
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds.
- Managed all daily transactions including cash handling and credit and debit card processing.
- Prepared detailed shift reports before leaving each day.
- Updated guest profiles regularly in the reservation system.
- Developed strong relationships with other departments to ensure smooth operations at the front desk area.
- Performed administrative duties such as filing paperwork, creating reports, entering data into computer system.
- Responded quickly to any emergencies that occurred within the hotel premises.
Front Desk Clerk
Three Peaks Resort
02.2020 - 02.2021
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Assisted guests with room selection, inquiries, and reservations.
- Greeted customers and provided them with exceptional customer service.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Maintained compliance with company policies and procedures.
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
- Answered customer questions about transportation, restaurants and entertainment.
Education
GED - undefined
South Lake Tahoe High School
South Lake Tahoe03.2020
Skills
Dedicated work ethic
LANGUAGES
Spanish
Bilingual
Timeline
Night Auditor
Hotel becket
09.2023 - Current
Front Desk Clerk
Three Peaks Resort
02.2020 - 02.2021
Front Desk Clerk
Montbleu Resort
01.2019 - 09.2023
GED - undefined
South Lake Tahoe High School