Carla Tiefenbach
Blackfalds,Canada
Summary
Dynamic leader with extensive experience in office and store management at Starbucks Canada, excelling in staff recruitment, scheduling, and performance enhancement. Proven ability to inspire teams to surpass production targets, significantly boost employee engagement, and drive substantial sales growth. Expertise in conflict resolution and team bonding fosters a collaborative work environment. Committed to achieving operational excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Office Manager
Doc Braces Orthodontic Clinic
Red Deer, Canada
10.2023 - Current
- Build and execute plans to improve daily operations, ensuring maximum productivity, operational excellence & efficiency
- Manage day to day operations including staff scheduling, finances, inventory, and people management
- Understands the roles and responsibilities for all positions in the clinic
- Respond to clinical and operational issues in a timely and professional manner
- Ensure effective team and patient scheduling
- Promotes employee engagement and creates a culture with clear expectations and accountabilities
- Communicates targets and company priorities
- Create a culture of safety awareness and personal accountability
- Motivates, guides, coaches team members in production target achievement
- Execute all internal office procedures and practices
Store Manager
Carter's Oshkosh
Red Deer, Canada
03.2021 - 02.2023
- Dedicated Manger with a strong work ethic and the ability to build Guest relations
- Sales- Budgeting- Development Training, Staffing and all areas of Cost Control
- Adapt at Communicating effectively with Guests, Vendors and Team mates
- Able to motive employees to perform to their maximum potential
- Exceptional organizational and planning skills: adaptable- enjoy new challenges
- Problem Solver- Researcher
- Energetic: full of positive life-never take anything for granted
Store Manager
Starbucks Canada
Edmonton, Canada
11.2016 - 02.2021
- Completes store operational requirements by scheduling and assigning partners
- Maintains and models a calm demeanor during periods of high volume
- Keep store operating to standard and sets a positive example for the partner
- Interviewing & training partners, planning, assigning and directing work
- Regular interaction/ review with the team
- Encourage team to take independent decisions
- Conduct goal setting
- Developing strategic and operational plans for the work group, managing execution and measuring results
- Review performance to achieve organizational goals
- Gather & evaluate employees' performance
- Addressing complaints and resolving problems
- Ensures partners adhere to legal and operational compliance requirements
- Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Maintains the stability and reputation of the store by complying with legal requirements
- Analyses sales figures and forecasting future sales volumes to maximise profits
- Manages and motivates the team to increase sales and ensure efficiency
Education
College diploma - Human Resources certificate
Academic of learning
Red Deer, AB01.2025
Diploma - Business Management
University of Phoenix
Phoenix, AZ01.2005
Skills
- Staff hiring
- Scheduling
- Banking operations
- Payroll processing
- Performance improvement
- Scheduling coordination
- Office management
- Employee training
- Administrative support
- Team bonding
- Employee supervision
- Staff management
- Conflict management
Summary
Strong leadership attributes, Authenticity, Collaboration, Performance, Growth, Honesty, Integrity, Respect for People
Timeline
Office Manager
Doc Braces Orthodontic Clinic
10.2023 - Current
Store Manager
Carter's Oshkosh
03.2021 - 02.2023
Store Manager
Starbucks Canada
11.2016 - 02.2021
College diploma - Human Resources certificate
Academic of learning
Diploma - Business Management
University of Phoenix
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