Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Stafiej

Langley,BC

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

18
18
years of professional experience

Work History

Owner

Mint Style Lounge Boutique.
South Surrey , BC
01.2013 - 10.2021
  • Built brick and mortar business from ground up including overseeing design and Construction.
  • Recruited, hired and trained all employees working to establish key internal functions and outline scope of positions for our organization. As well as performing weekly sales coaching and performance reviews.
  • I was responsible for all banking, payroll and balancing our budgets.
  • Forecasting our quarterly sales and annual sales targets.
  • Developed thriving customer base by delivering exceptional customer service.
  • Maintained competitive edge with well-planned growth and strategic business development
  • Keep employees motivated by using positive feedback, open communication and rewards for their hard work.

Medical Office Assistant

Dr. Mayda Lam
Surrey , BC
04.2010 - 01.2014
  • Supported patients' needs and maintained strict confidentiality of all medical and personal data
  • Keep office neat, regularly cleaning areas, stocking inventory, and purging outdated files and supplies
  • Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating records transfers
  • Coordinated referrals, setting up appointments and organizing related records
  • Received, answered and responded to telephone calls
  • Managed registration desk by answering telephones and greeting incoming patients
  • Checked patients in and out of appointments
  • Scheduled tests and procedures for patients, including x-rays and lab work.

Medical Office Assistant

Willoughby Medical Centre
Langley, BC
01.2007 - 03.2009
  • Supported patients' needs and maintained strict confidentiality of all medical and personal data
  • Increased office business by calling existing patients to set up appointments
  • Coordinated referrals, setting up appointments and organizing related records
  • Checked patients in and out of appointments
  • Scheduled tests and procedures for patients, including x-rays and lab work
  • Updated patient medical records with direct intake information and transcribed practitioner messages
  • Transcribed physician notes, detailing diagnoses or recommendations.

Store Manager

Michael Hill Jeweller
Burnaby , BC
01.2002 - 05.2005
  • Completed 12 month internal management training program. Tested monthly on development and product knowledge.
  • Trained on how to perform one-on-one and panel interviewing techniques, weekly coaching and role playing to guarantee best success from employees.
  • Recruited, hired and trained employees, working to establish key internal functions and outline scope of positions for organization.
  • Assisted in recruitment and store set up for their following 6 locations.

Education

No Degree - Management And Leadership

Michael Hill Jeweller Management Program.
Vancouver, BC

DCS - Medical Administrative Assistant

Douglas College
New Westminster, BC
06.2007

Skills

  • Employee recruitment and Interviewing
  • Recruitment Management
  • Personnel Management
  • Work Complaint Handling
  • In-Person and Telephone Interviewing
  • Training Development and Execution
  • Conflict Resolution
  • Business Development

Timeline

Owner

Mint Style Lounge Boutique.
01.2013 - 10.2021

Medical Office Assistant

Dr. Mayda Lam
04.2010 - 01.2014

Medical Office Assistant

Willoughby Medical Centre
01.2007 - 03.2009

Store Manager

Michael Hill Jeweller
01.2002 - 05.2005

No Degree - Management And Leadership

Michael Hill Jeweller Management Program.

DCS - Medical Administrative Assistant

Douglas College
Carla Stafiej