Carla Stafiej
Langley,BC
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
18
18
years of professional experience
Work History
Owner
Mint Style Lounge Boutique.
South Surrey , BC
2013.01 - 2021.10
- Built brick and mortar business from ground up including overseeing design and Construction.
- Recruited, hired and trained all employees working to establish key internal functions and outline scope of positions for our organization. As well as performing weekly sales coaching and performance reviews.
- I was responsible for all banking, payroll and balancing our budgets.
- Forecasting our quarterly sales and annual sales targets.
- Developed thriving customer base by delivering exceptional customer service.
- Maintained competitive edge with well-planned growth and strategic business development
- Keep employees motivated by using positive feedback, open communication and rewards for their hard work.
Medical Office Assistant
Dr. Mayda Lam
Surrey , BC
2010.04 - 2014.01
- Supported patients' needs and maintained strict confidentiality of all medical and personal data
- Keep office neat, regularly cleaning areas, stocking inventory, and purging outdated files and supplies
- Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating records transfers
- Coordinated referrals, setting up appointments and organizing related records
- Received, answered and responded to telephone calls
- Managed registration desk by answering telephones and greeting incoming patients
- Checked patients in and out of appointments
- Scheduled tests and procedures for patients, including x-rays and lab work.
Medical Office Assistant
Willoughby Medical Centre
Langley , BC
2007.01 - 2009.03
- Supported patients' needs and maintained strict confidentiality of all medical and personal data
- Increased office business by calling existing patients to set up appointments
- Coordinated referrals, setting up appointments and organizing related records
- Checked patients in and out of appointments
- Scheduled tests and procedures for patients, including x-rays and lab work
- Updated patient medical records with direct intake information and transcribed practitioner messages
- Transcribed physician notes, detailing diagnoses or recommendations.
Store Manager
Michael Hill Jeweller
Burnaby , BC
2002.01 - 2005.05
- Completed 12 month internal management training program. Tested monthly on development and product knowledge.
- Trained on how to perform one-on-one and panel interviewing techniques, weekly coaching and role playing to guarantee best success from employees.
- Recruited, hired and trained employees, working to establish key internal functions and outline scope of positions for organization.
- Assisted in recruitment and store set up for their following 6 locations.
Education
No Degree - Management And Leadership
Michael Hill Jeweller Management Program.
Vancouver, BCDCS - Medical Administrative Assistant
Douglas College
New Westminster, BC06.2007
Skills
- Employee recruitment and Interviewing.
- Recruitment Management
- Personnel Management
- Work Complaint Handling
- In-Person and Telephone Interviewing
- Training Development and Execution
- Conflict Resolution
- Business Development
Timeline
Owner
Mint Style Lounge Boutique.
2013.01 - 2021.10
Medical Office Assistant
Dr. Mayda Lam
2010.04 - 2014.01
Medical Office Assistant
Willoughby Medical Centre
2007.01 - 2009.03
Store Manager
Michael Hill Jeweller
2002.01 - 2005.05
No Degree - Management And Leadership
Michael Hill Jeweller Management Program.
DCS - Medical Administrative Assistant
Douglas College
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