Carla Silva

• Improved patient experience by streamlining check-in processes and optimizing appointment scheduling procedures.
• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Boosted practice growth through the development of marketing initiatives and community outreach efforts.
• Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.

Karmic Digital brings quality customers to our clients and drives towards maximizing their customer lifetime value. We harness leading-edge technology to ensure customers will find our clients. We automate customer communication with a focus on education, support, relationship-building and loyalty. Our deliverables are meaningful and measurable.

• Active role in development of start up business.
• Actively engaged in creation of company documentation as it relates to procedures, directives and implementation strategies for the entire support team
• Responsible for new hire process
• Lead and oversee a support team of 7 or more whose focus is the client, including additional training, system support updates and ongoing social media management
•  Account manager,  delegate specific responsibilities to other managers to ensure deadlines are met and all responsibilities are accounted for
•  Worked directly with over 200 licensed franchise owners to grow and build their business platforms through social media and digital marketing 
• Develops and maintains long- term relationships with accounts, point of contact for all assigned customers, handle all Onboarding calls
• Craft tutorials for Help desk, monitor all social media sites and weekly budgets.
• Responded to customer requests via telephone and email.
• Analyzed departmental documents for appropriate distribution and filing.

• Responsible for providing advanced customer service support to clients and customers
• Work on special projects to deliver to a group on tight time tables
•  Assist managers to ensure all duties are met daily/weekly/monthly
•  All duties are required to be in accordance with all guidelines and policies daily 
• Accounts payable and receivable.
• Advanced research and develop projects that will be beneficial to the group
• Data Entry, meeting deadlines, and time management, research
•  Assisting Agents and Brokers with support selling Wellpoint products via telephone or written communication
• Responds to inquiries involving commissions, legal, product information and policies and procedures for Individual and Dental plans.

Bodhi Body Integrative Medical Centers in Chandler, Arizona is a new way to look at healthcare. In an inspirational and supportive environment, we incorporate all appropriate science-based, integrated medical services, the highest quality natural health products along with aesthetics to bring you TRUE Health inside and out.

• Active role in business development startup.
• HR Leader, Hiring and training staff, Finance and Sales
• Worked directly with corporate board and CEO to plan, realize and implement one The Valleys most successful naturopathic clinics
• Managed office staff including three physicians, acted as liaison between physicians and staff
• Created job descriptions and trained new incumbents in procedure and protocol
• Created original office protocols maintaining and adjusting as needed to maximize consistency and efficiency
• Monitored financial performance of the facility: accounts payable, accounts receivable, and state/federal taxes. Balancing POS daily and weekly bank deposits
• Prepared and Deliver sales presentations to small business contacts. Such as Corporate Care accounts
• Handle day to day operations of business including special events hosted in and outside of office *Responsible for customer issues and overseeing staff
• Implemented marketing strategies which resulted in 12% growth of customer base.

• Managed inbound/outbound call-center, emphasis on results oriented performance and productivity.
• Generating $40,000 of top line revenue monthly.
• Responsible for maintenance and upgrading of current accounts, new product sales and billing.
• Conducted training on new products, processes, and procedures at team and office level.
• Developed and enhanced the sales capacity of team-members utilizing product-specific training and peer- to-peer coaching.
• Consistently ranked in Top-Ten for sales, customer accommodation, and service order accuracy in 2008.
• Yearly salary $26/hr + incentive.

• Designed and marketed original sales campaigns to regional businesses.
• Maintained full client list, reaching or exceeding quotas in both renewals and new accounts.
• Provided excellence in customer service to all clients, ensuring that their needs were consistently assessed and met.
• Yearly salary $35,000+ incentive.