CARLA SEGATO

Serving hundreds of guests quickly and accurately

• Managed bar inventory, stocking, bar upkeep, cleanliness, and safety standards
• Accurate P.O.S./processing payment
• Possess advanced knowledge of food and wine pairing
• Coordinated food delivery efficiently and with polished professionalism working with chefs, bartenders and staff
• Managed and diffused situations
• Served high customer volumes during special events, nights, and weekends. Including: MontHill Golf Course, Evergreen Event Space, Toronto International, Niagara Falls & Hamilton Convention Centers, Bingamans, Sporting Events, private and corporate functions

• Lead bartender at Rogers Center exclusive TD Executive lounges, suites and main bar for the Toronto Blue Jays, concerts, and special events
• Preparation of mixed beverages, cocktails, mocktails, wine and beer, in a face-paced environment, often upselling to premium brands
• Acknowledged for providing exceptional service to members, celebrities & VIP. Guest satisfaction rate 100%
• Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Manage inventory, sales and reporting
• Maintain a meticulously clean bar area

• Sampling for various products, meeting sales quotas, set-up & tear down, product knowledge, meeting sales quotas, post event reporting
• Managed LCBO merchandising and inventory for Beam Suntory products across 60 stores in GTA

• Set up and tear down of event & bar space for weddings, private parties, and corporate events
• Creating specialty cocktails and serving ordered drinks
• Working with BOH team for timely and efficient meal service
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Consulted with managers to organize special events and promotions.
• Followed strict recipes and drink measurements to minimize product used.
• Implemented drink prep procedures, reducing wasted stock by 12%
• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept bar presentable and well-stocked to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

• Providing a hospitable environment while serving beverages to guests and making recommendations
• Set-up of remote and inside bars
• Inventory control and restocking
• Creating specialty cocktails as required
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Took customer orders and capitalized on opportunities to upsell special beverage and food options
• Strong knowledge of wines and varietals
• Tended bar for high-volume, fast-paced events with 150+ guests

• Independent bartender/server working for multiple agencies on a as need basis
• Known for quick service, upbeat attitude and customer relations
• Highly adaptable to all requirements and environments
• Perform all bartending functions

• Event management from concept to execution for 50-2500 guests
• Exceptional leadership and organizational skills with experience in trade shows, galas, festivals, and conventions
• Budget management>$3M
• RFPs, contract negotiations for all vendors, hotels etc
• Create travel sales incentive trips for high achievers
• Proven ability to learn quickly and adapt to new situations.