Carla Schmalenberg

• Demonstrate exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large events.
• Prepare coffee breaks, stations and buffets (includes all meal periods) with appropriate food and beverage items as outlined on the Banquet Event Order.
• Replenish buffet items to ensure freshness in presentation
• Contribute to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
• Contribute to achieving high customer satisfaction scores through prompt and courteous service.
• Adhere to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
• Designated trainer for new associates coming into the department
• Alcohol awareness certification - SMART SERVE

Bartender

• Prepare and set-up bar area with appropriate supplies and garnishes.
• Prepare drink orders to include a selection of standard/premium liquor, beer, and wine

• Elevated guest experiences through meticulous attention to detail in catering arrangements and menu selections.
• Promoted catering functions of the hotel while maximizing profits from food and beverage revenues and meeting room rentals.
• Conducted site inspections of the property
• Assisted clients with menu planning, meeting room set ups, audio visual, decor, and guestroom blocks in accordance to sales contract.
• Acted as liaison between the Sales Manager and customer throughout the event process (pre-event, event, post-event)
• Followed proper accounting procedures through securing client billing and invoice checks.

Group Rooms Coordinator:

• Actively monitored group pick-up to determine rooms availability for sale. Managed group block activity to ensure accurate booking procedures with the CRS (Opera) and the PMS (Fidelio) systems. Responsible for management of group cutoff dates, securing and reviewing all rooming lists.

Sales Coordinator:

• Provided support to the Sales and Conference Service Managers with preparing and executing proposals and sales contracts to the Tour, Sports, Association and Government market. Assisted in the planning and development of sales events (Sales Blitz, Wedding and Trade Shows). Back up office support for all duties including Banquet Event Order distribution, door cards, daily events, etc.

Reservations Sales Agent:

• Handled all telephone inquiries and reservations accurately and efficiently, both Transient and Group. Promoted hotel services and ensured maximum room revenue. Inputted and monitored group rooming lists. Prepared Month End Reports, weekly 10 Day Forecasts.

Room Attendant:

• Interacted with guests on concerns and queries regarding services.
• Responsible for the general cleanliness, dusting, vacuuming in each assigned guestroom to ensure guest satisfaction for 374 room resort property