CARLA SANTOS
Calgary,AB
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability. Demonstrates HIPAA proficiency and a commitment to patient confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
KILLARNEY MEDICAL CLINIC
10.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used AVA EMR to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Registered and verified patient records before triage with most up-to-date information.
In-Home Nanny
JOY'S RESIDENCE
04.2015 - 08.2019
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Supervised children engaged in physical activity, learning and social skills with peers.
Community Health Nurse
Department Of Labor And Employment-RNHEALS PROGRAM
08.2011 - 02.2012
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
- Utilized advanced communication techniques to foster rapport with patients, families, and other healthcare professionals, contributing to a positive care experience for all involved parties.
- Developed culturally sensitive educational materials addressing unique health concerns within diverse communities served by the clinic or hospital setting.
Registered Nurse
CONCEPCION DISTRICT HOSPITAL- RNHEALS PROGRAM
02.2011 - 08.2011
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse Volunteer
Ospital Ning Capas
01.2010 - 01.2011
- Assisted in research projects aimed at advancing nursing practice within the field of healthcare.
- Delivered compassionate care to patients in a variety of clinical settings, including emergency rooms, intensive care units, and medical-surgical floors.
- Assisted primary care provider with procedures by preparing appropriate instruments and sterile field.
- Reported patient requests, concerns, and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Weighed patients and took blood pressure and vital signs to assist nursing staff.
- Carried laboratory specimens, results, and charts to appropriate departments.
Education
Technical Diploma - Early Childhood Education
EAST WEST COLLEGE OF BUSINESS TECHNOLOGY
Calgary, AB02-2022
Technical Diploma - MEDICAL OFFICE ASSISTANT AND UNIT CLERK
ABM COLLEGE
Calgary, AB09-2019
Bachelor of Science - Nursing
CLDH-EI
PHILIPPINES04-2008
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Direct patient care
- Clinical judgment
- Active listening
- Data entry
Languages
English
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Medical Office Assistant
KILLARNEY MEDICAL CLINIC
10.2019 - Current
In-Home Nanny
JOY'S RESIDENCE
04.2015 - 08.2019
Community Health Nurse
Department Of Labor And Employment-RNHEALS PROGRAM
08.2011 - 02.2012
Registered Nurse
CONCEPCION DISTRICT HOSPITAL- RNHEALS PROGRAM
02.2011 - 08.2011
Registered Nurse Volunteer
Ospital Ning Capas
01.2010 - 01.2011
Technical Diploma - Early Childhood Education
EAST WEST COLLEGE OF BUSINESS TECHNOLOGY
Technical Diploma - MEDICAL OFFICE ASSISTANT AND UNIT CLERK
ABM COLLEGE
Bachelor of Science - Nursing
CLDH-EI
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