Carla Sandoval
Oakdale
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and scheduling deadlines. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Team Leader / Safety Captain
7-11 corporate
Oakdale
07.2024 - Current
- Coordinated team activities to ensure smooth daily operations.
- Assisted in training new members on company procedures and safety protocols.
- Supported management in implementing new initiatives and changes within the team.
- Maintained inventory levels by tracking supplies and reporting needs promptly.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
Front Desk Agent / Management
Best Western Hotel
Oakdale
09.2023 - 07.2024
- Greeted guests warmly and managed check-in and check-out processes efficiently.
- Answered phone calls, addressed inquiries, and provided information about hotel services.
- Processed reservations and coordinated room assignments using hotel management software.
- Handled guest complaints calmly, offering solutions to enhance satisfaction during stays.
- Managed cash transactions and maintained accurate records for daily financial reports.
- Scheduled reservations for groups and special events. Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
General office/Medical Billing Clerk
Temps specializing in general office / billing
Modesto
10.2022 - 10.2023
- Processed medical claims using specialized billing software efficiently.
- Communicated with insurance companies to resolve billing discrepancies.
- Coordinated with healthcare providers to obtain necessary documentation.
- Created new patient accounts in the database and updated existing ones as needed.
- Provided customer service support to patients regarding their bills.
- Performed data entry of medical billing information into the company's computer systems.
Material Handler/Forklift Operator/Order Picker/Team Member
Temp agency specializing in Warehouse operations
Modesto
04.2015 - 11.2020
- Loaded and unloaded shipments efficiently and safely.
- Inspected incoming materials for quality and accuracy.
- Followed safety protocols to minimize workplace hazards.
- Received and distributed incoming materials to designated areas.
- Organized warehouse inventory according to warehouse plan.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Operated forklifts, pallet jacks, and other material handling equipment.
Education
Associate of Science - Business Administration
Sam Joaquin Valley College
Modesto, CA 02.2021 - 11.2022
G.E.D
Ceres, CASkills
- Team management
- Safety protocols
- Customer service
- Conflict resolution
- Cash handling
- Data entry
- Effective communication
- Problem solving
- Deadline management
- Call center operations
Languages
Spanish
Limited
Timeline
Team Leader / Safety Captain
7-11 corporate
07.2024 - Current
Front Desk Agent / Management
Best Western Hotel
09.2023 - 07.2024
General office/Medical Billing Clerk
Temps specializing in general office / billing
10.2022 - 10.2023
Associate of Science - Business Administration
Sam Joaquin Valley College
02.2021 - 11.2022
Material Handler/Forklift Operator/Order Picker/Team Member
Temp agency specializing in Warehouse operations
04.2015 - 11.2020
G.E.D