Carla Pillay
Ottawa,ON
Summary
Organized and adaptable administrative coordinator with expertise in implementing office policies and managing documentation. Strong attention to detail and workload management skills contribute to improved operational consistency and team collaboration.
Overview
19
19
years of professional experience
Work History
Administrative Coordinator
Glo SPA Health and Beauty
09.2021 - Current
- Assisted in creating and implementing office policies, improving operational consistency.
- Supported budget tracking and expense reporting for departmental projects.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Account Relationship Manager
PayVision
02.2012 - 09.2012
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Coordinated account management strategies to align client needs with service offerings.
- Facilitated regular communication between clients and internal teams to ensure alignment on expectations.
- Oversaw resolution of complex client issues, fostering trust and long-term partnerships.
Account Relationship Manager
Omnipay
06.2007 - 08.2011
- Developed training materials to educate clients on new services and product features.
- Managed contract negotiations, ensuring favorable terms that benefit both clients and organization.
- Managed a portfolio of clients, prioritizing tasks to maximize efficiency and productivity.
- Actively participated in networking events within relevant trade shows and industry conferences to maintain visibility within my target market.
- Coordinated with cross-functional teams for seamless service delivery, fostering client trust in the company''s expertise.
Education
Various Courses Including Microsoft - Management
EDS
Johannesburg12-2007
High School Diploma -
Roosevelt High
Johannesburg12-1992
Skills
- Attention to detail
- Telephone etiquette
- Workload management
- Data entry
- Time management and organization
- File organization
- Office administration
- Document management
- Microsoft Excel
- Documentation and recordkeeping
- Works well in a team
- Adaptable to changing and various environments
Languages
English
Native or Bilingual
Timeline
Administrative Coordinator
Glo SPA Health and Beauty
09.2021 - Current
Account Relationship Manager
PayVision
02.2012 - 09.2012
Account Relationship Manager
Omnipay
06.2007 - 08.2011
Various Courses Including Microsoft - Management
EDS
High School Diploma -
Roosevelt High