Carla Paniagua

My role as the Chanel Beauty and Fragrance Business Manager is multifaceted, requiring strong leadership skills to guide the team to achieve sales targets and KPIs set by Chanel. It also requires a deep understanding of the brand and its products, and a relentless focus on delivering exceptional luxury service to clients.

As an Erno Laszlo Senior Market Trainer, my role included collaborating with beauty counter associates to ensure they meet and exceed daily sales goals through guidance, training, and support. Performing spa services such as facial treatments or consultations to demonstrate product efficacy and enhance customer loyalty. Analyzing business trends by monitoring weekly customer activity, sales performance, and overall market trends. Providing regular reports to corprote on sales performance, event outcomes, and customer feedback to inform strategic decisions and improve future initiatives.

As a La Mer Beauty Ambassador my responsibilities included maximizing personal business through effective use of clientele tools. Successfully meeting daily sales goals and executing clienteling strategies. Organizing and managing outsourcing, store, and spa events. Providing personalized product recommendations tailored to customer preferences and product knowledge.

As a La Mer Business Manager my commitment focused on nurturing customer relationships and fostering loyalty through personalized interactions and meticulous client file management. I consistently met and exceeded daily sales and clienteling objectives, leveraging deep knowledge of store products and services to drive sales growth. 

As Chanel Cosmetics Counter Manager, I effectively communicated and monitored sales, IPT (items per transaction), and clienteling plans, ensuring alignment with business objectives. I provided comprehensive training to Beauty Advisors (BAs) to enhance their performance and achieve daily sales and clienteling targets consistently.