Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Carla Palmquist

Airdrie,AB

Overview

6
6
years of professional experience
1
1
Certification

Work History

EVENT BARTENDER

VARIOUS EVENTS
06.2023 - 09.2023
  • Responsible for bar setup and breakdown, including inventory management and restocking;
  • Performed service bar and walk-up bar roles;
  • Managed a fast-paced bar area, efficiently processing orders and maintaining a high level of accuracy;
  • Consistently provided high quality customer service

BAR Manager/Bartender

MADISONS BAR
02.2022 - 06.2023
  • Hired, coached and managed a team of employees to achieve positive business results; Responsible for reconciling all servers’ closing paperwork, servers’ cash and VLT cash at the end of shift; Provided customers a pleasant drinking experience; Served drinks and maintained a sanitary bar area; Followed proper alcohol handling, sanitation, and safety procedures; Maintained appropriate dating, labeling, and rotation of all beverage items; Assisted with the orientation of new employees; Listened to customer complaints and offered solutions; Performed opening, closing and shift change duties
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

BARTENDER/SERVER

CENTURY DOWNS CASINO
06.2019 - 02.2022
  • Responsible for opening and closing duties;
  • Ensured quality of food and service met expectations;
  • Settled guest’s accounts accurately;
  • Assisted in reducing costs and waste;
  • Performed up-selling techniques to increase revenue

BARTENDER/SERVER

STAVROS BAR
10.2017 - 05.2018
  • Performed opening, closing and shift change duties; Maintained customer satisfaction with timely table check-ins to assess drink or other needs; Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty; Served food and drink orders at bar and in restaurant

Education

No Degree - Project Management

University of Calgary
Calgary, AB

Skills

  • First-rate customer service

  • Excellent conversational skills

  • Friendly, polite and professional with guests

  • Ability to handle multiple beverage orders simultaneously

  • Teamwork

  • Cash Handling

  • Strong Communication Skills

  • Fast Paced Environment Adaptability

  • Efficient multitasking

  • Team player attitude

  • Reliable and punctual

Certification

  • PROSERVE, 10/17/27
  • REELFACTS, 01/26/28

References

References available upon request.

Timeline

EVENT BARTENDER

VARIOUS EVENTS
06.2023 - 09.2023

BAR Manager/Bartender

MADISONS BAR
02.2022 - 06.2023

BARTENDER/SERVER

CENTURY DOWNS CASINO
06.2019 - 02.2022

BARTENDER/SERVER

STAVROS BAR
10.2017 - 05.2018

No Degree - Project Management

University of Calgary
Carla Palmquist