Hi, I’m
Carla Ortelli
Lorraine
Summary
Dynamic flight stewardess with exceptional communication skills and in-flight safety expertise, honed at Skyservice Aviation. Recognized for enhancing passenger satisfaction through personalized assistance and quick problem-solving. Proven ability to maintain a polished appearance and uphold high standards of service on private flight, ensuring a comfortable and safe travel experience for all guests. Experience in hospitality on high level of service, high customer service since 20 years, in restauration, event and I owned a clinic medical-aesthetics.
Overview
7
years of professional experience
Work History
Nationway Development
Flight Stewardess
08.2023 - Current
Job overview
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Maintained a clean and comfortable cabin environment for passengers through regular cleaning, organization, and seat adjustments.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Implemented quick thinking under pressure to address unexpected challenges or changes in plans while maintaining high-quality service levels.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Used excellent customer service skills in addressing passengers' needs.
Groupe CH
Bell Center
10.2017 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Greet guests professionally upon arrival at the lodge
- Set up and serve the buffet and beverages
- Maintain the beverage station stocked and serve orders in a clean and professional environment
Immeubles Sulo
Flight Stewardess
01.2022 - 08.2023
Job overview
- Customer service and addressing individual needs.
- Contributed to on-time departures and arrivals by efficiently completing pre-boarding preparations and post-flight duties.
- Upheld company standards of professionalism by wearing appropriate uniform attire and maintaining a polished appearance at all times.
- Handled emergency situations calmly and professionally, effectively applying first aid skills when necessary.
- Maintained a clean and comfortable cabin environment for passengers through regular cleaning, organization, and seat adjustments.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with flight crew to maximize smooth and safe flights.
- Delivered food and beverage service, reading material and other in-flight services.
- Welcomed passengers aboard and provided overview of safety procedures.
Education
Sterling Aviation Services217 Aero Court Ne Calgary
High Level of Private VIP Service
12-2022
University Overview
- Sterling Aviation, learns the high standards of private flight service in aviation
- Exceptional attention to detail, effective handling of in-flight emergencies
- In-depth knowledge of the high levels of hospitality
- Demonstration of performing well under pressure
- Ability to take and follow instructions of PIC
- Learn to be an excellent organizational and time management skills
- Demonstration of excellent physical and dexterity
- Learn to be able for safety, service and first aid
- Performed pre-flight check for safety purposes
Skills
- Exceptional communication
- Flexibility and Adaptability
- In-flight safety expertise
- Technical Skills
- Coordination and Organization
- Cultural Awareness
- Emergency response training
- Customer Service Excellence
- Personal grooming standards
- Flight Operations Knowledge
- VIP passenger care
- Strong work ethic
- Teamwork and cooperation
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Flight Stewardess
Nationway Development
08.2023 - Current
Flight Stewardess
Immeubles Sulo
01.2022 - 08.2023
Bell Center
Groupe CH
10.2017 - Current
Sterling Aviation Services
High Level of Private VIP Service
Similar Profiles
Aswin SAswin S
Intern at Defence Research & Development Organisation (DRDO) -Combat Vehicles Research & Development Establishment (CVRDE)Intern at Defence Research & Development Organisation (DRDO) -Combat Vehicles Research & Development Establishment (CVRDE)
Reagan HuntReagan Hunt
Private Childcare Provider at Village Church Child Development Development CentePrivate Childcare Provider at Village Church Child Development Development Cente
Evans Namasaka BurichaniEvans Namasaka Burichani
Inclusive Services Advisor at Education Development Centre/ Inclusive Development PartnersInclusive Services Advisor at Education Development Centre/ Inclusive Development Partners
Spring JanuarySpring January
RN MDS AND CAREPLAN COORDINATOR at PINE VILLAGERN MDS AND CAREPLAN COORDINATOR at PINE VILLAGE
Cassandra BrandCassandra Brand
Teacher Aide Substitute at CapcjcTeacher Aide Substitute at Capcjc