Summary
Overview
Work History
Education
Skills
Timeline
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Carla Olguin

Vaughan,ON

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

7
7
years of professional experience

Work History

Alebertos Sports Bar and Grill

Anthony Albanese
08.2018 - 06.2022
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Beauty Technician

Self Employed
Toronto, ON
10.2018 - Current
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Jezebel Tapas and Tequila

Dean
09.2023 - 07.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Dunbarton High School
Pickering, ON
06.2016

Skills

  • Memory retention
  • Attention to detail
  • Team collaboration
  • Conflict resolution
  • Upselling techniques
  • Exceptional customer service
  • High volume dining
  • Food sales and promotion
  • Effective customer upselling
  • POS operation

Timeline

Jezebel Tapas and Tequila

Dean
09.2023 - 07.2024

Beauty Technician

Self Employed
10.2018 - Current

Alebertos Sports Bar and Grill

Anthony Albanese
08.2018 - 06.2022

High School Diploma -

Dunbarton High School

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Carla Olguin