CARLA MORALES
Novato
Summary
Motivated and dependable customer service professional with experience in healthcare, retail, and food service environments. Skilled in patient and customer support, maintaining organized and sanitary workspaces, and handling fast-paced, high-volume settings with professionalism. Experienced in assisting with clinical preparation tasks in a dental office setting and providing accurate, efficient service at the front desk and register. Bilingual in English and Spanish with strong communication skills, attention to detail, and a team-oriented mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Team Member
Panera Bread
Novato
06.2025 - 06.2026
- Warmly welcomed customers upon approaching counter and placing orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Prepared and served food and beverages according to company standards and safety guidelines.
- Maintained cleanliness and organization of the cafe area, including dining room and service stations.
- Assisted in restocking supplies and inventory to support smooth daily operations.
- Collaborated with team members to handle busy periods and deliver excellent customer service.
Dental Assistant
Signature Smiles Dental Group
Mill Valley
03.2025 - 06.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
Cashier
HomeGoods
San Rafael
06.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Stocker
Mi Rancho Market
San Rafael
07.2023 - 06.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Provided excellent customer service by helping customers locate products when needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
Marin Oaks High School
Novato, CA03.2024
Skills
- Customer service
- Effective communication
- Bilingual
- Detail Oriented
- Multitasking
- Organization
- Time Management
- Collaboration
- Front Desk
- Adaptability
Certification
American Red Cross
Languages
English - Advanced
Spanish - Advanced
Timeline
Retail Team Member
Panera Bread
06.2025 - 06.2026
Dental Assistant
Signature Smiles Dental Group
03.2025 - 06.2025
Cashier
HomeGoods
06.2024 - 12.2024
Stocker
Mi Rancho Market
07.2023 - 06.2024
High School Diploma -
Marin Oaks High School