Carla Medina
Panorama City
Summary
Detail-oriented individual with a strong background in customer service and problem resolution. Known for effective communication and attention to detail, ready to enhance operational efficiency and team collaboration.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Valley Value Center
Panorama City
10.2024 - 09.2025
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service standards.
- Managed cash handling procedures and maintained accurate cash drawer balances.
- Resolved customer complaints promptly to enhance shopping experience.
- Coordinated scheduling and assignments for cashier team members effectively.
- Implemented store policies to improve cashier workflow and reduce errors.
- Assisted in maintaining a clean and organized checkout area for customers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Tax Preparer
Tax Time Services
Panorama City
04.2023 - 09.2024
- Prepared individual and business tax returns for clients at Tax Time Services.
- Reviewed financial documents to ensure accuracy and compliance with tax regulations.
- Assisted clients in understanding tax liabilities and deductions available to them.
- Maintained organized records of client interactions and submitted tax filings promptly.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Organized paperwork for efficient review by senior staff members.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Reconciled bank statements and financial documents to ensure accurate tax reporting.
Cashier
Valley Value Center
North Hollywood
07.2022 - 12.2023
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Provided excellent customer service to enhance shopping experiences.
- Restocked shelves and assisted in inventory management as needed.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer service
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
James Monroe High School
North Hills, CA06-2022
Skills
- Cash handling
- Customer service
- Staff training
- Schedule management
- Point-of-sale systems
- Process optimization
- Problem solving
- Effective communication
- Staff motivation
- Attention to detail
- Multitasking and organization
- Time management
- Empathy and patience
- New hire training
- Clear communication
- Record keeping
Languages
Spanish
Professional
English
Professional
Timeline
Cashier Team Lead
Valley Value Center
10.2024 - 09.2025
Tax Preparer
Tax Time Services
04.2023 - 09.2024
Cashier
Valley Value Center
07.2022 - 12.2023
High School Diploma -
James Monroe High School