Sara Luffman
Belleville,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in long-term care settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Support Worker Student
Riverview Manor
01.2023 - Current
- Provided safe mobility support to help patients move around personal spaces.
- Guided patients to restrooms to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made beds to keep patients' bedrooms clean.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
- Assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service
Dairy Queen Grill & Chill
06.2020 - 09.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Representative
Shelter Valley Farms And Greenhouses
04.2014 - 10.2016
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Science - Nursing
Trent University
Peterborough, ON04.2026
High School Diploma -
Nicholson Catholic College
Belleville, ON06.2022
Skills
- Direct Patient Care
- Bandage Care
- Dental Care
- Bathing and Dressing
- Dining Room Support
- Client Transportation
- PPE Usage
- COVID-19 Safety Policies
- Compassionate Communication
Certification
IB diploma
CRP and First Aid in June, 2022
Clinical Placements
Riverview Manor Long-term care, Peterborough, April 5th, 2023, 58 hours.
Peterborough Regional Health Centre, Postpartum Care, Peterborough, March 29th 2024, 40 hours
Peterborough Regional Health Centre, Mental Health, Peterborough, February 23rd, 2024 40 hours
Karis, Community Care, Lindsay, December 1st 2023, 176 hours
Ross Memorial Hospital, Surgical (general), Lindsay, November 24th 2024, 120 hours
Timeline
Personal Support Worker Student
Riverview Manor
01.2023 - Current
Customer Service
Dairy Queen Grill & Chill
06.2020 - 09.2022
Sales Representative
Shelter Valley Farms And Greenhouses
04.2014 - 10.2016
IB diploma
CRP and First Aid in June, 2022
Bachelor of Science - Nursing
Trent University
High School Diploma -
Nicholson Catholic College
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