Carla Lewis
Sacramento
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
DISPATCHER EGUSD SAFETY AND SECURITY
ELK GROVE UNIFIED SCHOOL DISTRICT
11.2016 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Implemented new software systems that improved efficiency within the dispatch center operations.
SHERIFF COMMUNICATIONS DISPATCHER II
Sacramento County Sheriff's Office
10.1980 - 03.2016
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
Education
High School Diploma -
LUTHER BURBANK HIGH SCHOOL SACRAMENTO CA
SACRAMENTO CALIFORNIA06.1977
Skills
Strong
- Prioritization
- Situational Awareness
- Information Gathering
- Multitasking Abilities
- Critical Thinking
- Geographical Knowledge
- Assertiveness
- Empathy and Compassion
- Computer Proficiency
- Memory Retention
- Patience and Tolerance
- Customer Service
Accomplishments
1992 SHERIFF'S ACCOMDATION LETTER for the Good Guys incident
2008 DISPATCHER OF THE YEAR
2013 OUR KIDS AWARD
Timeline
DISPATCHER EGUSD SAFETY AND SECURITY
ELK GROVE UNIFIED SCHOOL DISTRICT
11.2016 - Current
SHERIFF COMMUNICATIONS DISPATCHER II
Sacramento County Sheriff's Office
10.1980 - 03.2016
High School Diploma -
LUTHER BURBANK HIGH SCHOOL SACRAMENTO CA
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