Summary
Overview
Work History
Education
Skills
Specialized Training
Timeline
Generic

Carla LeBlanc

Moncton,New Brunswick

Summary

Dynamic Administrative Assistant with proven expertise at Vision Sales & Marketing Ltd in office management and document organization. Skilled in Microsoft Excel and effective communication, I excel at enhancing workplace efficiency and resolving customer issues promptly, ensuring a high level of service and satisfaction. Reliable and adaptable, I thrive in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Vision Sales & Marketing Ltd
Dieppe, NB
03.2023 - Current
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Assistant Manager/PSW

Lefurgey Residence
Moncton, New Brunswick
05.2016 - 01.2025
  • Working with adults with dementia and mental health disorders.
  • Responsible for personal care, daily hygiene, assisting with showering, and cleaning rooms.
  • Answering emergency bells.
  • Calling 911 and preparing paperwork for paramedics.
  • Responsible for food and produce orders.
  • Responsible for placing medication orders.
  • Responsible for keeping in contact with doctors, social workers, and family members.
  • Faxing and emailing on a daily basis.
  • Responsible for preparing the schedule every two weeks.
  • Responsible for staff meetings.
  • Ensuring that all residents receive the quality care they deserve.
  • Dispensing medications.

Support Worker

Moncton Community Residences Inc.
Moncton, New Brunswick
03.2011 - 01.2016
  • Working with intellectually disabled adults.
  • Working with mentally ill adults.
  • Helping with daily skills: cleaning, cooking, hygiene, doctors' appointments, grocery shopping, dental appointments, and outings.
  • Provided guidance and support to families of clients, offering resources and advice.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.

Support Worker

Co-Aide
Moncton, NB
07.2006 - 06.2010
  • Working with CPS in conducting supervised visits.
  • Going into homes and teaching parenting skills.
  • Provided guidance and support to families of clients, offering resources and advice.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Child Care Worker

Little Dreamers Play Center
Moncton, NB
11.2003 - 11.2004
  • Assumed various management roles and responsibilities.
  • Organized and supervised outings with the children.
  • Taught social and reading skills.
  • Observed and monitored children's play activities.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Supported children with special needs, adapting activities to meet diverse requirements.

Relief Care Worker

Moncton Community Residences Inc.
09.1998 - 01.1999
  • Worked and managed a group home with five at-risk youth.
  • Recreational excursions and enrichment activities.
  • Worked individually and collaboratively with youth on an ongoing basis.
  • Personal counseling and intervention; promoting teamwork and self-management.

Education

Personal Support Worker Certificate - Personal Support Work

Government
Moncton, NB
01.2022

Child and Youth Care Worker Diploma - Theoretical and practical training consistent with managing and working with at-risk children and youth.

Success College
Moncton, NB
01.2002

High School Diploma - Academic

Moncton High School
01.1992

Skills

  • Effective communication and listening skills
  • Good interpersonal skills
  • Office management
  • Document organization
  • Microsoft Excel
  • Filing systems
  • Data entry
  • Multi-line phone proficiency
  • Accounting skills
  • Mail handling
  • Microsoft outlook
  • Multitasking and prioritization
  • Bookkeeping
  • Account balancing reconciliation
  • Good coping mechanisms
  • Problem-solving skills
  • Ability to adapt
  • Ability to respond quickly to new situations
  • Ability to learn and implement new skills efficiently
  • Punctual
  • Reliable

Specialized Training

  • Non-Violent Crisis Intervention, 02/01/02
  • Stress Management Certification, 02/01/02
  • First Aid and CPR, Current
  • Team Building Workshop, 02/01/02
  • Personal Care Workshop, 01/01/21
  • Lift and Transfer Techniques, 01/01/21
  • Alzheimer Journey, 01/01/21

Timeline

Administrative Assistant

Vision Sales & Marketing Ltd
03.2023 - Current

Assistant Manager/PSW

Lefurgey Residence
05.2016 - 01.2025

Support Worker

Moncton Community Residences Inc.
03.2011 - 01.2016

Support Worker

Co-Aide
07.2006 - 06.2010

Child Care Worker

Little Dreamers Play Center
11.2003 - 11.2004

Relief Care Worker

Moncton Community Residences Inc.
09.1998 - 01.1999

Personal Support Worker Certificate - Personal Support Work

Government

Child and Youth Care Worker Diploma - Theoretical and practical training consistent with managing and working with at-risk children and youth.

Success College

High School Diploma - Academic

Moncton High School

Similar Profiles

CREATE PROFILE
Carla LeBlanc