Carla Laporte
Sturgeon County,AB
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Experienced in customer service, office administration, and group benefits. Exceptional communication and interpersonal skills enable effective collaboration with colleagues and clients. Proven ability to manage competing priorities and meet deadlines, ensuring efficient workflow and successful project completion.
Overview
18
18
years of professional experience
Work History
HR Programs Coordinator
Trimac Transportation
04.2021 - 01.2024
- Managed the drug and alcohol testing administration for drivers, including monthly random drug test pools and the Substance Abuse Program.
- Managed our department's toll-free phone line and high-volume inbox, answering inquiries on benefits, pension and drug and alcohol testing questions.
- Facilitated employees on disability by sending forms, and mediating between the insurance company, employee, manager, and HR Business Partner.
- Executed weekly, semi-monthly, and quarterly file exports to our insurance and financial companies in the United States and Canada.
- Performed audits of financial exports and imports to ensure files were balanced.
- Prepared daily, weekly, and semi-monthly invoices for approval for the finance department.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Assistant
Diamond Spring Lodge
07.2020 - 04.2021
- Provided day-to-day administrative support to the manager and staff of the senior’s lodge.
- Managed employee schedules and timesheets on Payworks.
- Processed residential rent payments.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Provided support to residents and their families, including emergency assistance.
- Maintained inventory of office supplies and placed orders.
Office Administrator
Laporte Logistics Ltd.
01.2014 - 12.2019
- Provided administrative support for the company, including updating financial spreadsheets, agenda preparation, meeting minutes and calendar maintenance.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
Premium & Commissions Administrator
Great-West Life
10.2005 - 09.2013
- Worked in the Group Insurance Payment Department, receiving monthly payments from clients with group benefits.
- Completed monthly audits for group clients and service advisors.
- Communicated with Group Offices and clients to resolve any issues that came up with group accounts or commissions.
- Responsible for administrative tasks, such as filing and answering phones.
- Maintained records for Service Advisors in the Toronto region to ensure that they were paid commissions in a timely fashion.
- Devised and implemented processes and procedures to streamline operations.
Education
Financial Services And Insurance
World Financial Group
Online10.2024
Administrative Assistant Diploma - Administrative Assistant
Red River College
Winnipeg, MB06.1999
Skills
- Document Management
- Database Management
- Customer Service
- Recordkeeping
- Process Improvement
- Work Planning and Prioritization
- Relationship Building
- Schedule Management
- MS Office
- Meeting Coordination
Timeline
HR Programs Coordinator
Trimac Transportation
04.2021 - 01.2024
Administrative Assistant
Diamond Spring Lodge
07.2020 - 04.2021
Office Administrator
Laporte Logistics Ltd.
01.2014 - 12.2019
Premium & Commissions Administrator
Great-West Life
10.2005 - 09.2013
Financial Services And Insurance
World Financial Group
Administrative Assistant Diploma - Administrative Assistant
Red River College
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