Carla Wagar-Janzen
Calgary,AB
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Distress Centre Of Calgary
05.2022 - Current
- Schedule volunteers and staff to ensure coverage of crisis and community resource help lines, coordinating with other departments for contingency plans.
- Provide support to service users on the crisis line and maintain crisis counselling skills.
- Arrange coaching shifts for volunteer and staff trainees and ensure they meet training qualifications and deadlines.
- Act as data steward to ensure quality control over information for program data analysis.
- Provide guidance and support for assigned mentees and supervision for practicum students in undergraduate psychology programs.
Junior Bookkeeper
Numbers That Count Inc.
04.2015 - Current
- Maintained excellent financial standings for small businesses by working closely with bookkeeper to process business transactions.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
Midnight Crisis Line Worker
Distress Centre Calgary
11.2021 - 05.2022
- Managed high-stress calls with varying levels of risk effectively, utilizing active listening and problem-solving skills of the Roberts Model.
- Ensured confidentiality of caller information by adhering to strict privacy policies and procedures while maintaining thorough reports.
- Offered risk-assessment, supportive counseling and crisis intervention to individuals in crisis on local crisis line and a nation-wide suicide prevention line over phone and chat formats.
- Handled high call volumes calmly and efficiently, balancing empathy with time management skills.
Deputy Returning Officer
Elections Calgary
10.2021 - 10.2021
- Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
- Streamlined the voting process for visitors to the poll station by providing information, identifying and responding to accessibility needs, and maintaining an organized polling station environment.
Deputy Returning Officer
Elections Canada
09.2021 - 09.2021
- Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
- Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
- Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
Events Coordinator
Sunterra Quality Food Markets Inc.
04.2014 - 05.2021
- Managed event logistics and operations for private and corporate events of all forms and sizes, as well as event bookings for various company locations.
- Collaborated with cross-functional staff and rental teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Participated in service and office staff recruitment and training.
- Acted as interim catering office manager for period of six weeks in 2017.
- Consistent yearly leader in sales and customer satisfaction.
Education
No Degree - Psychology
Athabasca University
Alberta02.2025
No Degree - Counselling Psychology
Yorkville University
Fredericton, NB12.2018
Bachelor of Arts (Hons.) - Psychology
University of Calgary
Calgary, AB06.2011
Bachelor of Arts - Political Science
University of Calgary
Calgary, AB06.2011
Certification
- First Aid & CPR ▪ Red Cross (03/2023)
- Psychological First Aid ▪ City of Calgary/Alberta Health Services (03/2023)
- SEO Copywriting Training Certificate ▪ SEO Content Institute (03/2023)
- ASIST (Applied Suicide Intervention Skills Training) ▪ Centre for Suicide Prevention (12/2022)
- GBA+ (Gender Based Analysis Plus) ▪ Government of Canada (11/2021)
Volunteer Experience
Sagesse, Calgary, AB
June 2017-present
Peer Support Co-Facilitator
- Co-facilitate mindful conversations with women who have experienced domestic abuse.
- Participate in regular capacity builders to update knowledge in area.
Second Wind for Mothers (Abundant Life Church)
January 2009-March 2013
Childcare Organizer
- ·Arranged and oversaw the childcare for those under three
- ·Ensured safety standards and specific family needs were met
Action International Ministries
April-May 2012
International Volunteer
- ·Worked with Ugandan and international volunteers with a feeding program for street children and in counselling HIV patients
- ·Organized overnight camps for street children
Foothills Diabetes Association
May 2002-2006
Zone Captain
- Campaigned and handled donations for home zone.
Timeline
Scheduling Coordinator
Distress Centre Of Calgary
05.2022 - Current
Midnight Crisis Line Worker
Distress Centre Calgary
11.2021 - 05.2022
Deputy Returning Officer
Elections Calgary
10.2021 - 10.2021
Deputy Returning Officer
Elections Canada
09.2021 - 09.2021
Junior Bookkeeper
Numbers That Count Inc.
04.2015 - Current
Events Coordinator
Sunterra Quality Food Markets Inc.
04.2014 - 05.2021
No Degree - Psychology
Athabasca University
No Degree - Counselling Psychology
Yorkville University
Bachelor of Arts (Hons.) - Psychology
University of Calgary
Bachelor of Arts - Political Science
University of Calgary
Similar Profiles
Mike Velthuis KroezeMike Velthuis Kroeze
Director of Programs and Performance at Distress Centre CalgaryDirector of Programs and Performance at Distress Centre Calgary
James LemonJames Lemon
Crisis Line Worker at The Calgary Distress CentreCrisis Line Worker at The Calgary Distress Centre
Solana AsheSolana Ashe
Contact Centre Coordinator/Community Resource Specialist at Distress Centre CalgaryContact Centre Coordinator/Community Resource Specialist at Distress Centre Calgary
Jacquie SparrowJacquie Sparrow
Senior Programs Coordinator at Parks Foundation CalgarySenior Programs Coordinator at Parks Foundation Calgary
Delina TesfazghiDelina Tesfazghi
Sales Associate/Customer Service Cashier at Mihreta BotiqueSales Associate/Customer Service Cashier at Mihreta Botique