Carla Ironstand
Primco Dene Group
EDMONTON,AB
1
Language
18
years of professional experience
Dynamic professional with a proven track record in team leadership and customer service. Skilled in effective communication, time management, and problem-solving, driving high standards in diverse environments.
Work History
Camp Attendant
2 Years 7 Months- Supervised daily camp operations, ensuring compliance with safety and health regulations.
- Facilitated recreational activities, promoting team-building and engagement among campers.
- Monitored supply inventory, coordinating timely restocking of essential materials and equipment.
- Assisted in maintaining cleanliness and organization of common areas and facilities.
- Implemented feedback mechanisms to enhance camper experience and satisfaction levels.
- Trained new staff on operational procedures and safety protocols to ensure consistency.
- Collaborated with management to develop improved scheduling processes for camp activities.
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
- Increased efficiency within kitchen operations by assisting with food preparation tasks according to established guidelines.
Customer Service Representative
3 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, enhancing overall checkout efficiency.
- Assisted in inventory management, helping maintain optimal stock levels through effective communication with suppliers.
- Collaborated with team members to streamline service processes, improving response times for customer requests.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service quality.
- Managed escalated issues professionally, providing timely resolutions to enhance the customer experience.
Line Cook Supervisor
5 Years 3 Months- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new cooks on menu items, cooking techniques, and safety protocols.
- Implemented inventory management practices to reduce waste and control costs.
- Coordinated meal preparation schedules to optimize workflow during peak hours.
- Monitored food quality and consistency to maintain high customer satisfaction levels.
- Ensured compliance with health standards and sanitation regulations in the kitchen.
- Developed and refined recipes to enhance flavor profiles and presentation.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
- Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
- Actively participated in the hiring process, selecting top talent to contribute positively to the culinary team''s performance.
Private House Cleaner
6 Years 6 Months- Performed comprehensive cleaning tasks, ensuring high standards of cleanliness in residential settings.
- Utilized specialized cleaning equipment to maintain surfaces and improve efficiency.
- Organized cleaning schedules to optimize time management and service delivery.
- Trained new staff on best practices for effective cleaning and safety procedures.
- Developed customized cleaning plans based on individual client needs and preferences.
- Implemented quality control measures to enhance service consistency and client satisfaction.
- Collaborated with clients to address specific concerns, fostering strong relationships and repeat business.
- Resolved issues promptly, maintaining a positive work environment and enhancing team performance.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Child Caregiver
4 Years 1 Month- Developed and implemented engaging activities to stimulate children's physical and cognitive development.
- Ensured safety and well-being of children through constant supervision and adherence to health standards.
- Communicated effectively with parents regarding children's progress, behavior, and daily activities.
- Fostered a nurturing environment that encouraged social skills and emotional growth among children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Taught children to organize toys, wash hands, and share by leading by example.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Established daily routines to provide structure and predictability for children under care.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
Education
GED
Skills
Leadership qualities
Maintenance
Sanitation practices
Environmental awareness
Time management
Problem-solving
Attention to detail
Multitasking and organization
Cross-cultural sensitivity
Team leadership
Team collaboration
Creative and energetic
Active listening
Effective communication
Decision-making
Flexibility and adaptability
Safety awareness
Staff management
Emergency procedures
Languages
English
Professional Working
Timeline
Camp Attendant
Primco Dene Group
01.2016 - 08.2018Read More
Customer Service Representative
Marshals Department Store
10.2015 - 01.2016Read More
Line Cook Supervisor
Chicken Chef - Restaurant & Lounge
04.2010 - 07.2015Read More
Private House Cleaner
Dianes Cleaning Service
03.2004 - 09.2010Read More
Child Caregiver
Curtislee Oqulette
07.2000 - 08.2004Read More
Lokken Career College
GED
Read More