Carla Guillen
Orange
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Foreclosure Timeline Specialist
Mr. Cooper Mortgage/Rushmore Servicing
05.2023 - 10.2024
- Responsible for 3 Investor Portfolios for the day to day management of the default timeline process through the Foreclosure sale.
- Managed sales reports for upcoming Foreclosure sales and prepared Sales bids for attorney review and final approval for use at Foreclosure sale.
- Communicate effectively with Foreclosure law firms and investors regarding Foreclosure timelines and expectations through the final process of the Foreclosure sale.
- Collaborate with internal departments to provide all necessary documentation for all timeline procedures and data verification.
- Reviewed legal documents to meet first legal deadlines and provided Law firms with the needed executed documents to file timely.
- Managed multiple workgroups to ensure effective timeline expectations.
- Managed fee approvals and requests for investor processing and invoice submissions.
Foreclosure & Bankruptcy Support Specialist
Rushmore Loan Management Services
05.2013 - 05.2023
- Research and set up new standing Bankruptcy cases in company portals & systems. With the capability of researching PACER, a government website used to verify Bankruptcy filings.
- Default Operations support for Foreclosure & Bankruptcy departments. Assisted CA and TX offices with requests consisting of Title chain documents, Assignment of Mortgages, Original Recorded Mortgages, Originals Notes.
- Worked with Attorney’s and Paralegals to obtain documents to present during Foreclosure hearings or Sales.
- Acquisitions assistant - sent updated notices to firms for new loans boarding and updated/changes companywide systems to reflect new loans for all business units.
- Transfer loans from one attorney firm to an approved attorney firm at the direction of the Investor and Asset manager.
- Managing daily company reports to keep up to date with follow ups on requested documents and matters.
- Responsible for assisting the legal department with transferring contested loans/matters to new firms. Made system changes and notified new firms of changes and updates to proceed with the contested matter.
- Lead of New Foreclosure referral set ups in default operations. Responsible for activating anywhere from 200-350 loans per week into the Foreclosure unit. Activates systems and boarded such loans for Firms to begin the Foreclosure process.
- Trained an overseas outsourcing team to assist with the New Foreclosure Referral process.
- Cross trained and assisted with Loan Liquidations with the REO team. Processed REO Liquidations, Third Party Liquidations, Bankruptcy Liquidations and Loss Mitigation Liquidations.
- Complete 1099C IRS forms for end of year tax filings for Foreclosure 3rd party sale loans.
- Distribute default mail for both Foreclosure and Bankruptcy.
- Prepared Policies and procedures for each job function managed at my desk.
- Keep up with document follow up for Rushmore’s Texas & California locations, roughly 60 employees total. Documents consisting of Assignments of Mortgage and Original Collateral. Provided status updates to the systems for Foreclosure and Bankruptcy.
Funding Assistant
New American Funding
07.2012 - 05.2013
- Prepare mortgage loan files with original legal documents and copies from escrow companies.
- Scrub files for check in and funding before the file is actually funded.
- Prepare funding figures for new loans (refinances and purchases).
- Make bank deposits for escrow payments and fundings.
- Update funding report with funding dates and signing dates.
Insurance Account Specialist
State Farm Insurance Companies
08.2011 - 06.2012
- Sell Life, Property, Casualty, Health, Automotive, and other types of insurance as well as financial products.
- Process applications for, changes to, reinstatement of, and cancellation of, insurance policies.
- Review insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agent, and verifying the accuracy of insurance company records.
- Prepare request for proposals for prospects on all products of insurance as well as file loss claims.
Foreclosure Support Specialist
Citi Residential Lending Inc.
05.2005 - 04.2009
- Post Sale Department from 8/2008-4/2009 Responsible for working a Post Sale queue. Document foreclosure tracking system as necessary. Order appraisals and document Foreclosure systems. Responsible for obtaining Foreclosure sale deeds from Attorneys. File claim with Senior Trustee/Attorney for sale proceeds. Follow up on Confirmation and Redemption expiration dates. Follow up on processing of 3rd party sale proceeds. Process 3rd Party and Redemption proceeds. Place stop codes in various systems and monitor loan until sent to REO Dept. Process loans to REO Department. Perform other duties as assigned.
- Specialist, Foreclosure Supp, 1 Foreclosure Order Entry from 1/2006- 8/2008. Responsible for initiating new foreclosure workstations into the system for access by attorneys and foreclosure specialist. Activation and downloading of files with correct templates according to each state and the foreclosure laws. Average about 45 loans per day from start to finish.
- Legal Mail and Legal/loan Documents Dept from 5/2005 to 1/2006. Responsible for distributing legal mail to the proper Foreclosure Specialist in Orange and Other CitiRL locations. Printed Legal Mortgage Documents from a mail queue, such as Assignment of Mortgage, Affidavits, Deeds of Trust, etc. Properly prepared them of execution and county recording. Worked very fast paced and under minimal supervision.
Senior Receptionist
Fireman’s Fund Insurance Company
11.2003 - 05.2005
- Responsible for answering a 6 line/600 extension console. Overhead paging, connecting direct conference calls; updating general company telephone book; distributing emails, and claims calls.
- Clerical duties include completing complex/time sensitive projects for upper management. Routing incoming mail; distributing daily and monthly reports.
- Assisting the Administrations department with policy assembly, ordering loss runs, ordering Mother Vehicle Reports from the DMV.
- Update the regional organizational charts (Rosters); assist the records department with tracking files, printing, sorting and distributing documents from a fax database.
Vacation Specialist
Marriott Vacation Club International
09.1999 - 05.2003
- Performed timeshare processing, direct hotel booking, credit card processing. 100 + package entries per day.
- Compile, sort and verify the accuracy of data before it is entered.
- Locate and correct data entry errors, or report them to supervisors.
- Maintain logs of activities and completed work.
- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data.
- Resolve garbled or indecipherable messages, using cryptographic procedures and equipment.
- Select materials needed to complete work assignments.
- Store completed documents in appropriate locations.
General Office Clerk
Freemont Elementary School
06.1998 - 09.1998
- In charge of scheduling meetings for office staff & administrators; filing; students CUMS.
- Answering multiple phones lines; organizing school projects, assist teachers in daily activities, direct contact with students and parents.
Education
Associate of Science - Human Services
Santa Ana College
Santa Ana, CA05-2004
Skills
- Strong verbal communication abilities
- Proficient in bilingual communication
- Strong time management
- Proficient in computing
- Skilled in document and spreadsheet management
Languages
Spanish
English
Timeline
Foreclosure Timeline Specialist
Mr. Cooper Mortgage/Rushmore Servicing
05.2023 - 10.2024
Foreclosure & Bankruptcy Support Specialist
Rushmore Loan Management Services
05.2013 - 05.2023
Funding Assistant
New American Funding
07.2012 - 05.2013
Insurance Account Specialist
State Farm Insurance Companies
08.2011 - 06.2012
Foreclosure Support Specialist
Citi Residential Lending Inc.
05.2005 - 04.2009
Senior Receptionist
Fireman’s Fund Insurance Company
11.2003 - 05.2005
Vacation Specialist
Marriott Vacation Club International
09.1999 - 05.2003
General Office Clerk
Freemont Elementary School
06.1998 - 09.1998
Associate of Science - Human Services
Santa Ana College
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