Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carla Guilherme

Summary

Experienced developmental services professional with over 5 years in frontline and leadership roles. Demonstrated ability to provide inclusive, supportive care practices while promoting collaboration, problem-solving, and ethical decision-making. Proven track record of managing programs, onboarding clients, mentoring teams, and upholding the mission, vision, and values of the agency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Forward House of London
02.2023 - Current
  • Develop personalized care plans that address the specific needs and goals of clients, considering their developmental challenges, strengths, and preferences.
  • Maintain accurate and detailed records of client interactions, care plans, progress notes, and any relevant documentation required by agency.
  • Collaborating with the client's family, psychiatrist, support workers, and other professionals, to ensure comprehensive and coordinated care for clients.
  • Providing personal care as required (e.g. lifts and transfers, toileting, personal hygiene, medication administration, etc.).
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.

Direct Support Professional

Forward House of London
04.2020 - Current
  • Supporting the consumer in their home and community environments.
  • Assisting with developing and supporting consumer goals and objectives.
  • Ensuring documentation and records are complete.
  • Providing personal care as required (e.g. lifts and transfers, toileting, personal hygiene, medication administration, etc.).
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Intervenor

Sensity Deafblind and Sensory Support Network of Canada
06.2019 - 06.2021
  • Same main duties as Support Worker at Forward House and CLL.

Direct Support Professional

Community Living London
08.2020 - 02.2021
  • Same main duties as Direct Support Professional at Forward House.

Education

Diploma - Developmental Services Work

Fanshawe College
London, ON
12.2020

Skills

  • Decision-making
  • Effective communication
  • Positive attitude
  • Safety Procedures
  • Emergency care
  • Infant and Adult AED and CPR
  • Self-control
  • Problem-solving
  • Client advocacy
  • Resilience
  • Teamwork and collaboration
  • Relationship building

Certification

  • Standard First Aid & CPR/AED Level C - Forward House of London - Validity January 2028
  • CPI Forward House of London - Validity February 2026
  • Driver G - Validity September 2028
  • RSA - Advanced Behaviour Training - March 2024


Timeline

Case Manager

Forward House of London
02.2023 - Current

Direct Support Professional

Community Living London
08.2020 - 02.2021

Direct Support Professional

Forward House of London
04.2020 - Current

Intervenor

Sensity Deafblind and Sensory Support Network of Canada
06.2019 - 06.2021

Diploma - Developmental Services Work

Fanshawe College

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Carla Guilherme