Carla Good
Stony Mountain,Manitoba
Summary
Well qualified Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Dispatch & Inside Sales
Lafarge
06.2016 - Current
- Communicated with drivers and personnel to coordinate timely delivery of materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of up to 65+ vehicles.
- Maintained professional relationship with customers, site foremen and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Processed manual tickets from Ready Mix, Northland, and entry of Glacial tickets.
- Quoted COD customers for material and freight.
- Scheduled maintenance of scales - cleaning and calibration.
- Ran Ticket Audit Reports, Cash Ticket Reports, Bin/Product Reports, Daily Sales Reports each day.
- Entered all COD tickets to Excel spreadsheet for NABS to process.
Education
Business Administration
Red River College of Applied Arts, Science And Technology
Winnipeg, MB09.1993
Skills
- Excellent written & oral communication
- Highly motivated without supervision
- Organized and able to multitask in a fast paced environment
- Strong problem solving
- Detail oriented and accurate
Timeline
Dispatch & Inside Sales
Lafarge
06.2016 - Current
Business Administration
Red River College of Applied Arts, Science And Technology
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