Carla Gonzalez
Tuolumne,CA
Summary
Energetic, Friendly and Enthusiastic individual that leads by example. Detail oriented and experienced restaurant manager with knowledge of Human Resources. Growing up I have learned very quickly that I had to learn about my parents’ personal liabilities. Through that process learned a lot of different situations, from being very young. I’ve had to learn both my parent’s personal information to their job duties, buying, refinancing, selling a house, dealing with medical issues, bills and the common duties of adult were brought to my attention at a very young age. By dealing with a language barrier, it has been always my task since I’ve learned the English language. With those lessons I have mastered how to multi-task, and excel at staff training and recruiting with a track record of inspiring great customer service as well as customer satisfaction. Bilingual in Spanish and English. Experienced in adapting to stressful situations when they present themselves. I enjoy a challenge and complete job duties that are assigned in a timely fashion. That being said I am very grateful for my strong communication skills, organized work ethic and drive to help others. Professional benefits analyst adept in evaluating and administering employee benefits programs. Skilled in data analysis, problem-solving, and regulatory compliance, ensuring optimal benefits solutions. Strong collaborator with focus on achieving measurable results and adaptable to changing needs. Reliable team player with commitment to excellence and integrity.
Overview
15
15
years of professional experience
Work History
Benefits Analyst
Tuolumne Band of Me Wuk Indians
10.2021 - Current
- Analyzed employee benefits data to ensure compliance with regulations and organizational policies.
- Developed and implemented strategies for optimizing benefits administration processes and enhancing efficiency.
- Collaborated with cross-functional teams to design benefit programs that align with employee needs and organizational goals.
- Assisted in the evaluation of vendor proposals, ensuring alignment with budgetary constraints and service quality standards.
- Conducted regular audits of benefit plans, identifying discrepancies and recommending corrective actions to enhance accuracy.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Assisted in the development of educational materials for employee orientations, ensuring a comprehensive understanding of available benefit options.
- Maintained compliance with legal regulations by staying informed on updates to federal, state, and local laws affecting employee benefits.
- Ensured accurate recordkeeping by maintaining up-to-date employee benefits data in Paycom system and creating regular reports for management review.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Paycom.
- Facilitated employee education sessions on retirement benefits and investment options, enhancing participant understanding.
- Conducted thorough audits of plan data to identify discrepancies and implement necessary corrections swiftly.
- Implemented efficient tracking systems for monitoring participant contributions, loans, distributions, and vesting statuses accurately.
- Conducted participant outreach campaigns to increase awareness of available resources and tools for informed decision-making.
- Managed annual compliance testing and resolved any issues in a timely manner, ensuring regulatory adherence.
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
- · Fosters an excellent relationship and works in tandem with every entity and human resources and payroll departments
- o BOC, HOTEL, TEDA, RVP, BCS, ELEVATE, TMTC, TMHA, TANF, TGA, TMWIHC,
- · Extensive knowledge on administrating the 401(k) plan as well as the field work for submission to the annual 5500 filing
- · Responsible for conducting reports on eligibility and data to meet plans compliance
- · Knowledge of understanding laws and regulations governing employee benefits including FML, healthcare reform, and COBRA, and the subsidy initiated during the COVID crisis
- · Complies reports to facilitate payments to third party vendors
- · Assumes plan administrator duties for the 401(k) plan
- · Conduct data audits to guarantee adherence to policies
- · Monitors and tracks ACA measurements for all 5 entities and allocations
- · Maintains positive business relationships with all vendors, ensuring updates on internal policies and federal confidentiality status are current
- o USI
- o USI Consulting 401(k)
- o Hartford
- o Stealth
- o VSP
- o Delta Dental
- o Personify
- o Personify FSA
- o Health Equity
- o PHI Air Medical
- o Moss Adams
- o Paycom
- o Yoder – Kathy Langford Attorney 401(k)
- o Armstrong Law Office – Rick Armstrong Attorney
Benefit Specialist
Tuolumne Band of Me Wuk Indians
09.2020 - Current
- As a benefits specialist I am responsible for assisting with the administration of all benefits and retirement programs, including our non-traditional but different self-owned insurance.
- As I learn to put policies and procedures in place for medical, dental, vision, life insurance, short, and long-term disability, and 401(k) plan.
- Building relationships with our vendors and brokers learning the fine details to serve all employees.
- Enrolls employees in benefits and processes and qualifying event situations, also assisting with any hardships
- Administrating and coordinating benefits for employees whom are on a leave, proving them with many options during a hardship leave
- Helping employees with their retirement investments, assisting with hard hardship loans
- Assists and process employees with any benefits claim issues and plan change
- Drafts together all benefit enrollment materials and determines eligibility
- Tracks benefit inquiries from managers and employees on plans, benefits enrollments, status changes and other general inquiries in all of the 5 different entities with over 600 employees in my alpha
- Administers all leave-of-absence and processes paperwork: medical, personal, disability and applying for long term Disability
- Responds to 401(k) deferrals, loan requests and hardship paperwork and assists with inquiries from managers and employees relating to enrollments, plan changes and contribution amounts, assisting employees who have a hardship with technology
- Assists with the open enrollment process, connects with vendors to have a successful informative enrollment training to present for all employees
- Developed training materials for staff regarding benefits administration, fostering a better understanding of available resources.
- Provided strategic insights on industry trends related to employee benefits, influencing policy decisions at the organizational level.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Paycom and communicated with Payroll to iron out details
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Managed benefits enrollment processes, providing guidance to employees on options and eligibility requirements.
Restaurant Manager
The Peppery
10.2015 - 12.2020
- Recruit, hire, train, and coach 26 serves members on customer service skills, food & beverage, along with keeping a clean and sanitized place for the public
- Knowledge of sales, and health & safety standards
- Lead manager who helps maintain a clean, high volume restaurant who encourages team chemistry
- Organized and help managed financials
- Closed books and reported to owner on a daily basis of any problems that’s need attention immediately and that management could help solve.
- Provided high quality customer service to customers
- Organizing and maintain work schedules
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Server
The Peppery Gar and Brill
07.2012 - 10.2015
- Bussed tables
- Kept track of sales
- Provided great customer service
- Flexible to work multiple shifts
- Kept track of inventory
- Sanitized/cleaned tables and stations
- Cleared tables to maintain high flow in popular restaurant
- Remembered and kept track of customers orders
Chiropractor Assistant/Office Manager
Discover Chiropractic
09.2010 - 10.2012
- Learned about human extremities
- Gained knowledge of dealing face to face with insurance companies for its intense ball game to get insurance to pay for Chiropractic adjustments when they are not preferred for Chiropractors
- Attended many seminars to learn more about treating patients and the newest and latest methods on adjustments and rehabbing injured patients
- Instructed to attend many classes and seminars to gain office management knowledge, filing for claims on insurances as well as PI claims
- Shaped to be a young confident lead as office manager
- Kept good friendly communication with the public for a good reputation
- Organized and put together health fair information for the public
- Enjoyed building relationships with the public
- Supported chiropractor during patient examinations and treatment procedures.
- Assisted in patient intake and documentation to ensure accurate record-keeping.
- Trained new staff on office procedures and best practices for patient care.
- Supported billing procedures within the clinic, resulting in prompt payment collection from clients.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into daily responsibilities as a Chiropractor''s Assistant.
Education
Associate’s - Business
Columbia College
09.2014
High School Diploma - undefined
Sonora High
01.2010
Skills
- Accounting & Budgeting
- Bilingual (English and Spanish)
- Strong communication skills
- Extensive knowledge of employee benefits and applicable laws
- Very personal, and respectful in confidentiality
- Adaptive to change
- Highly organized
- Flexible on different job responsibilities
- Enjoy excelling in personal and business-related duties
- Documentation and reporting
- New employee orientations
- Payroll coordination
- Employee benefits laws
- Organizational skills
- Analytical thinking
- Payroll management
- Problem-solving
- Teamwork and collaboration
- Policy interpretation
- Microsoft Excel
- Employee relations
- Benefits administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Benefits Analyst
Tuolumne Band of Me Wuk Indians
10.2021 - Current
Benefit Specialist
Tuolumne Band of Me Wuk Indians
09.2020 - Current
Restaurant Manager
The Peppery
10.2015 - 12.2020
Server
The Peppery Gar and Brill
07.2012 - 10.2015
Chiropractor Assistant/Office Manager
Discover Chiropractic
09.2010 - 10.2012
High School Diploma - undefined
Sonora High
Associate’s - Business
Columbia College
Hobbies and Interests
A hard-working mom who finds pleasure in working to improve myself and my work mates every single day. For my family we run an impactful life style that keeps us on the right track for succeeding our family goals and gives me the drive to always complete my tasks at hand very thoroughly and on time. I strive to be complimented in my successful assignments in both personal and business. Being bilingual helps with my communication skills and gives me pride to relate and help others who have a hard time understanding. I enjoy teaching my daughter and Fiancé the language I grew up with as I hope they also can help others when in need. As for it is one of my many passions to help others. I love to spend quality time with family, organize and structure fundraisers, develop youth by coaching and teaching, and expanding my knowledge and experience. Overall, I am always looking to strive for a better version of myself.
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