Carla Gonzalez
Menifee
Summary
Accomplished Scheduling Specialist with a proven track record at Krizpykutz, adept in enhancing schedule adherence and resolving conflicts efficiently. Demonstrates exceptional customer relations and documentation skills, ensuring operational excellence. Trained in inventory tracking and cash handling, consistently fostering trust and efficiency. Achieved significant improvements in service delivery through strategic scheduling and team coordination.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
Scheduling Specialist
Krizpykutz
02.2022 - 10.2024
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
Scheduling Coordinator
Cuccio Construction
04.2019 - 12.2022
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Cashier Team Lead
Food 4 Less Supermarket
08.2002 - 12.2005
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
Education
No Degree - Elementary School Teaching
San Diego State University
San Diego, CASkills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Strong work ethic
- Inventory tracking
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Specialist
Krizpykutz
02.2022 - 10.2024
Scheduling Coordinator
Cuccio Construction
04.2019 - 12.2022
Cashier Team Lead
Food 4 Less Supermarket
08.2002 - 12.2005
No Degree - Elementary School Teaching
San Diego State University
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