Carla Estifan-Attardi

Experienced in working across all Omnicom networks, implementing and supporting network technology management, problem and incident resolution, project orchestration, and compliance adherence across Omnicom group of networks. Strive to continually improve productivity and provide high-quality customer service.

Leadership:

• Aligned services with Omnicom's global objectives and local market needs.
• Fostered a collaborative IT culture within the Omnicom IT community.
• Guided, supported, and mentored a team of IT professionals.
• Partnered with agency leaders to synchronize technology needs with IT strategies.

Operational:

• Oversaw technology service delivery across multiple Canadian markets to ensure consistent, effective, and efficient service.
• Led all projects and handled escalated issues.
• Maintained transparent communication among Omnicom IT employees, vendors, and local agencies.
• Enforced compliance with Omnicom's governance, risk, and compliance standards.
• Streamlined IT team processes and communication protocols.
• Facilitated smooth transition to Windows 11 through documentation and videos.
• Collaborated with the SailPoint team on Canada's joiner/mover/leaver process.
• Managed resolution of technology incidents, minimizing downtime and disruptions.
• Championed continuous improvement initiatives and provided progress reports.
• Efficiently escalated critical issues and mobilized support for effective solutions.

Leadership:

• Provided IT leadership and vision across Canada.
• Managed a $15M operating budget and a team of 8 employees.
• Improved productivity and reduced costs through technology enhancements.

Operational:

• Created a Business Intelligence team.
• Led VMware virtualization effort and implemented SharePoint 2013 for website development and CMS.
• Utilized Qlik, Tableau, and Domo for digital media spend analysis.
• Cultivated a relationship with Media Ocean in Canada for optimized strategy.
• Reduced manual processes by 50%, cutting overhead costs.
• Reanalyzed network traffic
• Ensured SOX compliance across all Canadian business units.
• Negotiated telecommunications contracts.
• Engineered infrastructure virtualization and cloud strategy, enhancing disaster recovery and scalability.
• Implemented a VoIP telephony solution.
• Developed user guides and technical reports.
• Developed and submitted comprehensive budget plans.
• Saved $250K in potential lost profits by implementing an electronic timesheet reporting system.

Served as Assistant Systems Manager for 400 employees. Deployed 400 machines in 3 brand locations across Canada. Monitored staff performance, providing feedback and assisting with development plans.

• Successfully completed project in 3 months, 9 months ahead of schedule.
• Worked closely with IT Manager and SVP's in effort to develop detailed functional requirements.
• Reported to senior management with detailed information regarding project timelines.
• Prepared and presented reports, contracts and proposals for external customers.
• Maintained regional server systems, resolving network and workstation problems and providing after-hour coverage as deemed necessary.