Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Carla Contreras

Los Angeles

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

GLAM HOUSE
02.2018 - 01.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Program Leader

Equitas Academy
08.2017 - 03.2018
  • Create lesson plans for kids with a focus on educational, physical, and social development
  • Assist youth achieve academic literacy by providing tutoring services for their homework.
  • Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
  • Implemented well-received activities and events.
  • .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
  • Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.

Associate

Robeks Smoothies & Juices
08.2015 - 03.2018
  • Assist customers with their order fulfillment
  • Manage the register transactions
  • Organize and manage inventory
  • Ensure all safety standards are met by cleaning daily
  • Preparing drinks for customers per their desired orders.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Volunteer Coach

Rancho Cienega Recreation Center
01.2012 - 01.2016
  • Supervise and train youth toward athletic development and improvement
  • Assist coaches during games and practice
  • Provided instruction and guidance to youth related to health and fitness to support their personal growth and athletic development.

Education

High School Diploma -

Cheviot Hills High School
Los Angeles, CA
06.2017

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Employee Scheduling
  • Orientation and training
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills

Personal Information

Title: Program Leader - Robeks Smoothies & Juices

Timeline

Assistant Manager

GLAM HOUSE
02.2018 - 01.2021

Program Leader

Equitas Academy
08.2017 - 03.2018

Associate

Robeks Smoothies & Juices
08.2015 - 03.2018

Volunteer Coach

Rancho Cienega Recreation Center
01.2012 - 01.2016

High School Diploma -

Cheviot Hills High School

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Carla Contreras