Carla Blackmon
San Pablo
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Highly organized with background in file management and administrative support. Gained expertise in sorting, filing, and organizing paper documents as well as digital files. Proven strengths include data entry accuracy, ability to manage high-volume workloads and maintaining strict confidentiality of sensitive information. Previous work has resulted in streamlined office operations, enhanced efficiency and improved file retrieval systems.
Overview
24
24
years of professional experience
2003
2003
years of post-secondary education
Work History
Security Supervisor
Overall And Associates
Oakland
11.2019 - Current
- Supervised daily security operations and ensured compliance with safety protocols.
- Trained and mentored team members on emergency response procedures.
- Conducted regular security audits to identify potential vulnerabilities.
- Responded promptly to alarms, incidents, and emergencies on-site.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Communicated effectively with staff to promote a culture of safety awareness.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
District Sales Manager
Spirit Halloween Super Store
Brentwood
05.2018 - 11.2019
- Led sales team to achieve seasonal targets in high-demand retail environment.
- Developed training programs for staff to enhance customer service skills.
- Managed inventory levels to ensure product availability during peak sales periods.
- Fostered relationships with local businesses to enhance community presence and support.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Hired and motivated high-performing sales team.
- Created and maintained sales environment to support business objectives.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
Human Resources Manager
Toys"R"Us
Pittsburg
11.2014 - 07.2017
- Developed employee engagement programs to enhance workplace culture.
- Managed recruitment process to attract diverse talent for retail positions.
- Implemented training initiatives to improve employee skills and performance.
- Conducted performance evaluations to support staff development and retention.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Identified, screened and interviewed potential employees.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
File Clerk
Buckeye Claims Administration
Oakland
06.2002 - 08.2007
- Organized and maintained confidential client files for efficient retrieval.
- Processed incoming documentation and ensured accurate filing in designated systems.
- Assisted team members with document management and administrative support tasks.
- Organized and filed documents according to established procedures.
- Performed data entry tasks related to filing activities.
- Reviewed files to check for complete and accurate information.
- Scanned documents into electronic database system for archiving purposes.
Education
Berkeley High School
Berkeley, CASkills
- Emergency response
- Security audit
- Safety compliance
- Incident reporting
- Document management
- Records organization
- Filing systems
- Data entry
- Effective communication
- File management
- Work prioritization
- Data entry proficiency
- Document scanning
Timeline
Security Supervisor
Overall And Associates
11.2019 - Current
District Sales Manager
Spirit Halloween Super Store
05.2018 - 11.2019
Human Resources Manager
Toys"R"Us
11.2014 - 07.2017
File Clerk
Buckeye Claims Administration
06.2002 - 08.2007
Berkeley High School