Carla Almeida

- Receive emergency & non-emergency calls

- Monitored multiple computer screens simultaneously

- Providing excellent customer service & reassurance to all callers

- Providing first aid instructions that correspond to the nature of an emergency call

- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries

- Maintaining a professional demeanor, managing difficult callers and deescalating tense situations

- Working flexible hours across night, weekend and holiday shifts.

- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.

- Managed wide variety of customer service & administrative tasks to resolve customer issues promptly & efficiently

- Answered phone calls promptly and directed incoming calls to correct offices

- Accepted payments via POS machines & cash

- Exceptional knowledge using Consult-Pro, Sage & Quickbooks

- Closed financial sales for the college

- Lead of Recare Department & helped retain our clients for dental work for the students

- Provided clerical support to company employees by filing, faxing & photocopying documents

- Participated in the preparation for orientations/new coming semester students

- Confirmed appointments, communicated with clients, and updated client records.

- Improved patient comfort by providing compassionate and attentive care during transfers

- Collaborated with medical personnel, facilitating seamless transitions between departments for patients

- Contributed to a clean and organized work environment by sanitizing equipment after every use

- Demonstrated adaptability by effectively managing diverse patient populations, including those with mobility limitations, cognitive impairments, or other unique care requirements

- Confirmed appointments, communicated with clients, and updated client records

- Managed wife variety of customer service & administrative tasks to resolve customer issues quickly and efficiently

- Monitored cash drawer to ensure adequate cash supply

- Responded to inquiries from callers seeking information

- Managed multiple tasks & met time-sensitive deadlines

- Packaged & shipped out products world wife

- Managed between client calls, emails & in person inquiries

- Restocked supplies and submitted purchase orders to maintain stock levels

- Built positive relationships with customers to increase repeat business

- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction

- Closed financial sales for the store

- Monitored cash drawers in multiple check out stations to ensure adequate cash supply

- Resolved customer issues for front-line & departments throughout store by employing strong operations knowledge & problem-solving abilities

- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements

- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance