Carl Warwick
London,ON
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safety Specialist
Airbnb, via Bartech
03.2022 - Current
- Assess escalated incidents by initiating the user dispute process while investigating all aspects of reported incidents and notifying stakeholders and the Global Crisis Management Team based on the severity.
- Verify facts and reach policy-based determinations for effective resolution while maintaining high confidentiality.
- Provide support and resources regarding escalated incidents and facilitate user-to-user problem resolution by mentoring hosts and guests on security and safety practices.
- Create investigative reports for every case to identify risk trends and contribute to the development of internal policies and tools; as well as, triage tickets within the company to ensure all cases are being actioned accordingly.
- Assist management in mentoring, consulting, and developing new employees and identifying gaps within processes to ensure smooth business development.
Supply Educational Assistant
Durham District School Board / Halton Catholic District School Board GTA
01.2022 - 06.2022
- Delivered personalized educational, behavioral, and emotional support to individual students and small groups with special needs to enable positive learning.
- Partnered with teachers to plan and implement lessons with specialized teaching techniques to reinforce social and communication skills, while adhering to the school's curriculum, goals, and objectives.
- Assisted in maintaining an engaging, respectful, and safe educational environment by promoting discipline and cooperation.
Team Leader
Alliance Youth Services
10.2021 - 02.2022
- Supervised the supportive living home and implemented strategies for individuals with special needs and co-existing mental health diagnoses to provide care and modifications as needed.
- Developed daily client plans that included budgeting, meal planning, recreational activities, and client healthcare, to effectively provide client development.
- Supervised up to 30 team members to confirm compliance with employee training, safety procedures, quality requirements, and record-keeping.
Service Clerk
City Of Mississauga
01.2018 - 07.2022
- Completed member registration, maintained membership records, and processed payments and subsidies by verifying legal documents.
- Greeted over 150 incoming customers daily by answering questions about available services and drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided quality clerical support , data entry, document management, email correspondence, and triaged business inquiries to the correct departments.
Customer Service Representative
Express Scripts Canada
08.2020 - 05.2021
- Provided accurate and complete responses to all providers’ inquiries in a timely manner by following guidelines for the respective lines of business and maintaining 100% of the standard service levels, handle time and productivity.
- Investigated client software issues and determined the root cause of problems to resolve product or service complaints.
Youth Engagement Coordinator
City Of Mississauga
10.2019 - 03.2020
- Coordinated youth programming within the annual budget to host quality events that empowered the youth
- Provided ongoing training to new hires and support for all staff to ensure that programs ran effectively.
- Collaborated with faculty, staff, and youth to identify and address institutional challenges while devising programs to promote diversity and inclusion to strengthen relationships with community organizations.
Sports Instructor and League Convener
City Of Mississauga
09.2012 - 09.2022
- Maintained a professional environment while supervising employees and participants on-site to ensure the appropriate safety policies and procedures were adhered to.
- Coordinated staff and participant scheduling, payroll, fee collection, data, and record keeping.
- Developed and hosted special events such as tournaments, playoffs, camps, and workshops.
- Facilitated more than 40 classes per month for over 300 children, adults, and seniors in programs such as sports, fitness, music, and arts.
Education
Associate of Arts - Recreation and Leisure Service
Seneca College
King City, ON2016
Some College (No Degree) - Child And Youth Worker
Mohawk College
Hamilton, ONSome College (No Degree) - Social Work
University of Windsor
Windsor, ONSkills
- Confluence
- Google Workspace
- Jira Tracking Software
- Microsoft Office
- Nexidia
- NICE Agent Webstation
- NOVA ticketing
- Payment Card Industry Data Security Standard (PCI)
- Slack
- Tableau
- Workday
- Zoom
Certification
- Accessibility for Ontarians with Disabilities Act (AODA) | City of Mississauga
- Anti-Corruption and Bribery Training | Airbnb
- Anti-Money Laundering and Terrorist Financing Training | Airbnb
- Crisis Intervention Training | Safe Management Group
- Global Harassment and Discrimination Training | Airbnb
- Human Trafficking Prevention Training | Airbnb
- Including Persons with Disabilities Training | City of Mississauga
- Information Security Training | Airbnb
- SafeTALK Suicide Alertness | Living Works
- Standard First Aid and CPR-C | Life Saving Society
- Trauma-Informed Competencies | Airbnb
Timeline
Safety Specialist
Airbnb, via Bartech
03.2022 - Current
Supply Educational Assistant
Durham District School Board / Halton Catholic District School Board GTA
01.2022 - 06.2022
Team Leader
Alliance Youth Services
10.2021 - 02.2022
Customer Service Representative
Express Scripts Canada
08.2020 - 05.2021
Youth Engagement Coordinator
City Of Mississauga
10.2019 - 03.2020
Service Clerk
City Of Mississauga
01.2018 - 07.2022
Sports Instructor and League Convener
City Of Mississauga
09.2012 - 09.2022
Associate of Arts - Recreation and Leisure Service
Seneca College
Some College (No Degree) - Child And Youth Worker
Mohawk College
Some College (No Degree) - Social Work
University of Windsor
Similar Profiles
Mridula DasMridula Das
Administrative Assistant at Bartech StaffingAdministrative Assistant at Bartech Staffing
Isis GarzaIsis Garza
Administrative Assistant II at Guidant Global (Bartech)Administrative Assistant II at Guidant Global (Bartech)
Jo TJo T
MSP Program Manager at Guidant Global/ Bartech GroupMSP Program Manager at Guidant Global/ Bartech Group
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC