Carl Pratt
San Diego
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Barista Trainer
Starbucks
San Diego
10.2023 - Current
- Trained new baristas on beverage preparation and customer service techniques.
- Conducted workshops to enhance team knowledge of coffee origins and brewing methods.
- Assisted in developing training materials for onboarding new employees.
- Implemented best practices for maintaining cleanliness and safety standards in the store.
- Monitored staff performance and provided constructive feedback during shifts.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Greeted guests with pleasant smile and superior customer service.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Educated customers on beverage menu items and provided samples of daily brews.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Listened to customer desires and needs to recommend optimal products.
Sales Floor Manager
Toys R Us
San Diego
12.2021 - 09.2023
- Supervised daily operations on the sales floor to ensure optimal customer experience.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels and restocked merchandise to maintain product availability.
Hotel Front Desk Clerk
Viejas Casino
Alpine
07.2019 - 12.2021
- Greeted guests warmly and provided check-in assistance at front desk.
- Managed reservations and room assignments using hotel management software.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ 09.2025 - 01.2026
Morse High School
San Diego, CASkills
- Customer service
- Employee training
- Team leadership
- Inventory management
Timeline
Bachelor of Science - Business Administration
Arizona State University
09.2025 - 01.2026
Barista Trainer
Starbucks
10.2023 - Current
Sales Floor Manager
Toys R Us
12.2021 - 09.2023
Hotel Front Desk Clerk
Viejas Casino
07.2019 - 12.2021
Morse High School