Carl Pesso
Toronto,Canada
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
7
7
years of professional experience
Work History
Sales Representative
Freedom Mobile
01.2022 - 11.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Retail Services Manager
OSL Retail Services
03.2020 - 01.2022
- Successfully boosted results in two different locations at the same time, proving my methods within a half commission and base setting
- Kept the work environment sterile and safe for Team Members during the height of the pandemic
- Managed multiple sections of the business, while simultaneously exceeding all projections based off of the prior years targets
- Was able to coach 10+ Team Members which got them engaged on more of a passionate level for the business
- Built and sustained relationships with various vendors
- Shared successes, challenges and informed them on how, together, we could improve overall results
Store Manager
Koodo/Telus
01.2018 - 01.2020
- Produced top results consistently amongst the district
- Proactive with inventory changes, emails and conference calls, all in order to make sure there was no loss in communication
- Coached 7+ Team Members into what exceptional Client Service looks like. Sustained 90%+ average on Survey Scorecard
- Positioned tasks for Team Members with direction for successful completion
- Was able to communicate with staff on a level where I could show, how attaining results at work, would help them in their personal endeavors
Education
Associate of Science -
Seneca@York
01.2013
Skills
- Critical Thinking
- Active Listening
- Resourceful
- Goal-Oriented
- Complex Problem-solving
- Customer relations
- Prospecting skills
- Product and service knowledge
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Representative
Freedom Mobile
01.2022 - 11.2024
Retail Services Manager
OSL Retail Services
03.2020 - 01.2022
Store Manager
Koodo/Telus
01.2018 - 01.2020
Associate of Science -
Seneca@York
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