Carl Hussey
Toronto,CA
Summary
Accomplished Senior Manager at Scotiabank, adept in strategic planning and operations management, significantly enhanced team productivity and client satisfaction. Skilled in data analytics and cross-functional communication, I led initiatives that streamlined processes, fostering a collaborative environment and achieving operational excellence. My leadership is marked by a positive attitude and a results-driven approach, ensuring long-term partnerships and improved efficiency.
Overview
25
25
years of professional experience
Work History
Senior Manager- FICC Middle Office
Scotiabank
01.2018 - Current
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Achieved operational excellence by streamlining processes and implementing best practices.
Manager FICC Middle Office
Scotiabank
11.2011 - 12.2017
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager- Global Equity Finance
Scotiabank
01.2007 - 10.2011
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Senior Accounting Clerk
Scotiabank
10.1999 - 12.2006
- Provided accounting and clerical support for SCI Money Market.
- Improved financial reporting accuracy by reconciling bank statements and identifying discrepancies promptly.
- Maintained accounting database by entering data into computer system.
- Managed cash flow effectively by monitoring daily banking activities and forecasting future needs accurately.
- Prepared accurate journal entries, contributing to precise month-end closing procedures.
- Handled complex customer inquiries related to billing issues, ultimately improving customer satisfaction levels.
- Safeguarded company assets by implementing strong internal controls within accounting processes.
Education
High School Diploma -
AY Jackson Secondary School
06.1991
Skills
- Troubleshooting and problem resolution
- Operations Management
- Cross-functional Team Coordination
- Cross-Functional Communication
- Team Leadership
- Analytical Skills
- Problem-Solving
- Teamwork and Collaboration
- Interpersonal Communication
- Problem-solving abilities
- Positive Attitude
Timeline
Senior Manager- FICC Middle Office
Scotiabank
01.2018 - Current
Manager FICC Middle Office
Scotiabank
11.2011 - 12.2017
Assistant Manager- Global Equity Finance
Scotiabank
01.2007 - 10.2011
Senior Accounting Clerk
Scotiabank
10.1999 - 12.2006
High School Diploma -
AY Jackson Secondary School
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