CARL CONSTON
Long Beach
Summary
Driven professionally with over 10 years of experience in transit operations and dispatch management. Proven ability to effectively communicate with diverse teams, resolve issues, and enhance service quality, ensuring a safe and efficient transit experience for all passengers.
Overview
21
21
years of professional experience
Work History
City Bus Operator
Los Angeles Metropolitan Transportation Authority
Los Angeles
08.2014 - Current
- Operate city buses along designated routes in compliance with schedules.
- Assist passengers with disabilities, providing necessary support during transit.
- Communicate effectively with dispatch regarding schedule changes and incidents.
- Conduct pre-trip inspections to ensure bus safety and operational readiness.
- Reported any incidents or passenger disturbances to management immediately.
- Provided customer service to passengers, including providing route information and collecting fares.
- Adhered to all traffic laws, regulations and company policies while driving the bus.
Dispatch Operations Manager
Super Shuttle- Veolia Transportation
Torrance
03.2005 - 07.2012
- Resolved service issues by effectively communicating with drivers and clients, ensuring seamless operations.
- Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction.
- Scheduled, monitored and tracked shipments to guarantee timely delivery.
- Monitored driver performance and safety standards while ensuring adherence to company policies.
- Guided staff on dispatch operations, enhancing team problem-solving capabilities and operational efficiency.
- Developed training program for new staff on operational procedures and systems to enhance team readiness.
- Developed reports on dispatch activities for management review.
Education
Associate of Science - Administration of Justice
Los Angeles Southwest College
Los Angeles, CA01-1997
Skills
- Route navigation
- Vehicle operation
- Route planning
- Safety inspections
- Fare collection
- Incident reporting
- Customer service
Accomplishments
- FIRST TEAM ALL LEAGUE 1995 BASKETBALL SOUTHWEST COLLEGE
- VOTED TEAM CAPTAIN OF BASKETBALL TEAM SOUTHWEST COLLEGE 1996
Timeline
City Bus Operator
Los Angeles Metropolitan Transportation Authority
08.2014 - Current
Dispatch Operations Manager
Super Shuttle- Veolia Transportation
03.2005 - 07.2012
Associate of Science - Administration of Justice
Los Angeles Southwest College