Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic
Carl Chambers

Carl Chambers

Victoria,BC

Summary

Technical support professional with extensive experience at Shaw Cable Systems, skilled in diagnosing complex network issues and enhancing customer satisfaction. Proven problem solver with A+ certification and strong organizational skills, dedicated to delivering innovative solutions. Recognized for maintaining high service standards and improving operational efficiency.

Overview

35
35
years of professional experience
1
1
Certification

Work History

CLIENT SUPPORT TECHNICIAN

ISM Canada/ Advanced Solutions
Victoria, Canada
06.2021 - Current
  • Delivered comprehensive technical support for software, hardware, and network operations.
  • Answered customer inquiries promptly while maintaining professionalism.
  • Guided end-users in adhering to security protocol best practices.
  • Managed account creation, password resets, and server access configurations.
  • Investigated issues through diagnostics and consultation of technical manuals.
  • Responded efficiently to incoming calls, emails, and support tickets.
  • Documented helpdesk activities thoroughly, including records of incident resolutions.

INDEPENDENT COURIER

Skip The Dishes / Doordash
Victoria, Canada
04.2020 - Current
  • Transported food from restaurant to customers while providing timely updates on delays.
  • Resolved issues during deliveries, including incorrect orders and late arrivals.
  • Utilized navigation tools and local knowledge to optimize delivery routes.
  • Adjusted routes in real-time based on traffic conditions and customer requests.

INSIDE SALES REPRESENTATIVE

Wesco Distribution
Victoria, Canada
02.2020 - 12.2020
  • Assisted customers at counter, enhancing service efficiency and satisfaction.
  • Handled incoming sales calls to support customer inquiries and transactions.
  • Collaborated with warehouse staff on logistics for incoming and outgoing materials.
  • Provided innovative ideas for improving internal processes in sales operations.
  • Partnered with outside sales representatives to drive product sales growth.
  • Greeted customers to create welcoming and positive shopping experiences.

FIBRE / CABLE SYSTEM DESIGNER AND PLANNER

Shaw Cable Systems
Victoria, Canada
07.2015 - 01.2020
  • Responsible for the design, project management and implementation of fibre and coaxial system builds throughout Sooke, BC. Full project deliverables including the fielding, design, permits, coordination and completion of projects to meet critical timeline requirements.

SHAW BUSINESS, NATIONAL TECHNICAL SPECIALIST

Shaw Cable Systems
Victoria, Canada
12.2014 - 07.2015
  • Working directly with businesses across the country to maintain the reliability of the ShawOpen WIFI product.

NETWORK ANALYST II

Shaw Cable Systems
Victoria, Canada
10.2006 - 11.2014
  • Responsible for monitoring the network that provides telephone, internet and cable TV to customers across Vancouver Island.
  • This required tracing down outages on a proprietary map and determining the failed equipment before dispatching a technician.

ASSISTANT SUPERVISOR

Shaw Cable Systems
Victoria, Canada
01.2006 - 10.2006
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

SENIOR TECHNICAL SUPPORT REPRESENTATIVE

Shaw Cable Systems
Victoria, Canada
10.1999 - 01.2006
  • Supervise front line technical support representatives.
  • Answer technical questions from field technicians that were at customer houses installing or repairing services.

TECHNICAL SUPPORT REPRESENTATIVE

Shaw Cable Systems
Victoria, Canada
10.1998 - 09.1999
  • Providing front line support for Shaw's growing internet product, which included setting up email programs as well as using the internet efficiently.

COMPUTER TECHNICIAN

Compusmart
Victoria, Canada
01.1998 - 11.1998
  • Build new custom computers as well as re-configure pre-built computers to customer satisfaction.

MARINE ENGINEER MECHANIC

Royal Canadian Navy
Victoria, Canada
09.1990 - 08.1997
  • Responsible for maintaining diesel engines and auxiliary equipment for our Royal Canadian Warships.
  • In my last 6 months of the Navy, I was posted ashore and worked as a Computer Support Technician for Maritime Forces Pacific.

Education

Windows NT -

CDI COLLEGE
Victoria, BC
10.1997

Skills

  • A certification
  • Technical support
  • Problem solving
  • Security protocols
  • Helpdesk operations
  • Remote Desktop
  • Network troubleshooting
  • Diagnostic investigations
  • Incident documentation
  • Motivated team player
  • Enthusiastic self-starter
  • Strong organizational skills
  • Proficient in multiple operating systems
  • Ability to learn Windows programs
  • Ability to learn Mac programs
  • Macintosh OS
  • Windows
  • Photographer
  • Self-starter
  • Team player

Certification

A+ certification training, 03/01/21

References

  • Lance May, Project Manager, Driftwood Communication, (250) 216-5091, maylanday@shaw.ca, Former Supervisor At Shaw Cable
  • Matt Pavlis, Customer Service Supervisor, BC Transit, (250) 217-3463, mattpavlis@outlook.com, Former Manager Shaw Communications
  • Jeff Kerr, Operations Manager, Wesco Distribution, (250) 382-7265, jekerr@wescodist.com, Former Manager At Wesco

Accomplishments

  • Duke of Edinburgh Gold level award presented by Prince Philip

Timeline

CLIENT SUPPORT TECHNICIAN

ISM Canada/ Advanced Solutions
06.2021 - Current

INDEPENDENT COURIER

Skip The Dishes / Doordash
04.2020 - Current

INSIDE SALES REPRESENTATIVE

Wesco Distribution
02.2020 - 12.2020

FIBRE / CABLE SYSTEM DESIGNER AND PLANNER

Shaw Cable Systems
07.2015 - 01.2020

SHAW BUSINESS, NATIONAL TECHNICAL SPECIALIST

Shaw Cable Systems
12.2014 - 07.2015

NETWORK ANALYST II

Shaw Cable Systems
10.2006 - 11.2014

ASSISTANT SUPERVISOR

Shaw Cable Systems
01.2006 - 10.2006

SENIOR TECHNICAL SUPPORT REPRESENTATIVE

Shaw Cable Systems
10.1999 - 01.2006

TECHNICAL SUPPORT REPRESENTATIVE

Shaw Cable Systems
10.1998 - 09.1999

COMPUTER TECHNICIAN

Compusmart
01.1998 - 11.1998

MARINE ENGINEER MECHANIC

Royal Canadian Navy
09.1990 - 08.1997

Windows NT -

CDI COLLEGE

Similar Profiles

CREATE PROFILE
Carl Chambers