CARL BISEREKA
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Bilingual Remarketing Associate
Toyota Credit Canada Inc
07.2020 - 07.2024
- Administrator of a portfolio of matured leases by contacting customers / dealers
- Bill excess wear & tear on all available units
- Analyze inspections to determine abuse and overtime usage on units
- Limit TCCI loss exposure by maintaining close follow-up on dealer and customer activities and resolving situations in a timely manner
- Administrator of a portfolio of recovered units identified as repossessions or bankruptcies
- Provide Fair Market Values to other TCCI departments / dealers and competitors as needed
- Track receivables, inventory aging and billing, bailiff assignment.
Account Manager & Sales Representative
Yellow pages
03.2019 - 05.2020
- Selling digital marketing solutions to small and medium sized businesses in Canada – over phone and email
- Managing the entire sales cycle – prospecting, needs analysis, solution, proposal, close
- Identifying and targeting prospective customers from prospect database, social media, datamining research
- Analyzing customer needs and proposing appropriate digital marketing solutions
- Manage and maintain accurate and up-to-date information in CRM tool
- Handle inbound, unsolicited prospect calls and convert them into sales
- Meet established activity and productivity goals – calls, talk time, net new opportunities, sales.
Sales representative and customer support
Keystone automotive operations, Inc
01.2018 - 02.2019
- Achieved an average of 140% of sales goals for three consecutive months
- Assist an average of 200 customers per day in finding or selecting auto parts, and providing recommendations which have generated a total 8k in additional revenue
- Developed close relations with assigned accounts and provided customer service related to billing inquiries, product questions, delivery status and other related customer question
- Administered a customer rewards program following up with an existing client on possible discount opportunities for continued loyalty and patronage by using AS 400 software
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Cold call target accounts to establish new customers by offering information on product lines service offerings and demonstration
- Collaborative with management and outside sales representative on receivable and delivery schedules
- Return sales inquiry calls and determine how we can help potential customer with equipment needs.
French tutor
Lester B Pearson Collegiate Institute
10.2017 - 01.2019
- Provides guidance to different students from all over the campus in different courses
- Resolve Students inquiries in a timely manner and manage a large group of students;
- Work with student to develop their study skills, time management and self-esteem.
Valet driver and Concierge
Le Germain hotel
01.2015 - 11.2017
- Reporting to Manager of Customer Service
- To be noticeably positioned at entrances to provide parking assistance upon arrival, and departure of guest vehicles
- Assist bellman in unloading luggage from vehicle upon arrival of guests and whenever necessary, help to bring the luggage into the hotel lobby
- Notifies higher level management of suspicious or unusual activity and/or transactions I timely manner
- Perform drive and park assignments per department policies and procedures
- Provides a high level of cleanliness on driveway and hotel entrance
- Hand out valet tickets and perform damage inspections of all vehicles before parked
- Assist guests and patrons of the hotel with the parking and delivery of their duties.
The state University of New York
09.2016 - 05.2017
- Excellent voice quality, tone, pronunciation, and inflection
- Strong computer, web navigation, and data entry skills
- Winning attitude
- Desire to exceed customer expectations
- Professional and confident demeanor
- Extremely helpful to customers
- Open to observation and coaching
- Leadership and Volunteer Experiences
- Chapter Vice President and Treasurer of international student organization
- For International student organization Orientation
Education
Associate - marketing, business administration gaming Entertainment management, Mechanical Engineering Technology – Industrial
Centennial college, state University of New York
Toronto, New York2016
Skills
- Ability to produce detailed technical drawings using AutoCAD 2016, Inventor R16
- Excellent customer service
- Proficient computer knowledge of windows
- Strong Mathematical skills and detail orientated;
- Excellent communication skills
- Ability to read detailed blueprints and design drawings in AutoCAD;
- Proficient computer knowledge of Microsoft Office: Word, Excel and PowerPoint; AS400 SOFTWARE and sales force
- Hard working, energetic, reliable, strong communication and interpersonal skills;
- Creative troubleshooting and thinking skills;
- MS Office
- Data Entry
- Attention to Detail
- Teamwork and Collaboration
Timeline
Bilingual Remarketing Associate
Toyota Credit Canada Inc
07.2020 - 07.2024
Account Manager & Sales Representative
Yellow pages
03.2019 - 05.2020
Sales representative and customer support
Keystone automotive operations, Inc
01.2018 - 02.2019
French tutor
Lester B Pearson Collegiate Institute
10.2017 - 01.2019
The state University of New York
09.2016 - 05.2017
Valet driver and Concierge
Le Germain hotel
01.2015 - 11.2017
Associate - marketing, business administration gaming Entertainment management, Mechanical Engineering Technology – Industrial
Centennial college, state University of New York
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